• HISTORY
  • AUDIO
  • ANALYSIS
  • HUMAN

How to retrieve call recordings with your AI

Connect Channels to your AI client once. From then on, you can pull any call record or audio file just by asking.

Ask AI about this page

Short answer

How can I get call recordings through my AI?

Your AI uses the Channels MCP to find specific calls and fetch the audio files. You can ask for a specific date, a customer name, or a call ID to get the files you need. Here is how it works.

The results you get.

Where your data lands.

The AI handles the heavy lifting of searching and fetching so you don't have to.

HISTORY

Call logs in chat

The AI pulls a list of past interactions. You get a clear view of who called and when without opening a dashboard.

AUDIO

Direct audio access

The AI grabs the actual recording files. You can listen to the specific moment a customer mentioned a problem.

ANALYSIS

Instant conversation review

Once the AI has the data, it can summarize what happened. You get the gist of the call immediately.

HUMAN

Manual follow up

The AI cannot call the customer back or change call settings. You handle the actual outreach and account updates.

The workflow

What your AI does when the request arrives.

The AI acts as the bridge between your chat interface and your call logs.

  1. Find the call

    The AI searches through your history to find the exact interaction you're looking for based on your description.

    list_calls

  2. Fetch the audio

    Once the right call is identified, the AI pulls the specific audio file from the system.

    get_call_recording

  3. Summarize content

    The AI processes the call data to give you a quick rundown of the conversation.

    get_call_recording

  4. Report findings

    The AI presents the call details and the audio link directly in your chat window.

    list_calls

Try it

Copy these to start.

Use these prompts to trigger the Channels MCP.

Starting points

These are opening lines. Swap out the names and dates to match your actual data.

Channels Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_z07FRO7FIaUfr50ZA5sKO4M5YzDEX4E8IOaxZ0HR/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Channels capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "channels-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_z07FRO7FIaUfr50ZA5sKO4M5YzDEX4E8IOaxZ0HR/mcp"
    }
  }
}
Copy into chat04

  • List the last five calls from the Support channel.

  • Find the call recording for the customer named Alex Rivera.

  • Get the audio for the call that happened yesterday afternoon.

  • Show me the call history for the Sales channel from last Tuesday.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Channels once, then ask.

Just click the link to connect. Your login stays encrypted on our side, and you can start asking questions immediately.

Connect Channels to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete call recordings?

    No. The AI can only list calls and retrieve recordings. It cannot delete or modify any data in Channels.

  • 02

    Can the AI start a new call?

    No. This MCP is for retrieving existing data. You have to use your phone or your standard calling software to make calls.

  • 03

    Does the AI listen to the calls in real time?

    No. The AI only accesses recordings that have already been completed and saved.

  • 04

    Can I search for calls by a specific phone number?

    Yes, if you provide the number in your prompt, the AI can use it to find the relevant call history.

  • 05

    Will the AI automatically summarize every call?

    No. The AI only processes the calls you specifically ask it to look at.

  • More questions about Channels? See everything the Channels Connector can do

Connect Channels to Claude, Cursor, ChatGPT & more