• AVAILABILITY
  • STAFFING
  • HANDOFF
  • STATUS

How to monitor support agents with your AI

Connect Chaport to your AI client to get instant updates on your team's status. You can ask about availability without opening the Chaport dashboard.

Ask AI about this page

Short answer

Can I check my support team's status with AI?

Yes. Your AI uses Chaport data to tell you exactly who is online and ready to take chats. You'll get a clear view of your team's current availability through simple chat commands.

Real-time visibility.

What you can track.

Your AI pulls live data from Chaport to give you these specific insights.

AVAILABILITY

Who is online

The AI identifies which operators are currently active. You'll know exactly who is ready for new incoming chats.

STAFFING

Total operator count

Get a quick tally of your entire support roster. This helps you understand your total capacity at a glance.

HANDOFF

Needs human attention

The AI flags when you need to step in or assign a specific operator to a task. It identifies the gaps in your coverage.

STATUS

Current agent state

Check if specific team members are available or busy. This keeps you from assigning work to someone already tied up.

The workflow

What your AI does when you ask about your team.

The AI acts as a bridge between your chat interface and your Chaport account.

  1. Fetch operator list

    The AI pulls the full list of your registered support staff from Chaport.

    list_chaport_operators

  2. Identify active staff

    It filters the list to find only the people currently marked as online.

    list_online_agents

  3. Analyze availability

    The AI compares the online count against your total staff to see if you're understaffed.

    list_online_agents

  4. Report status

    Your agent provides a plain English summary of who is working and who is away.

    list_chaport_operators

Try it

Copy these to start.

Use these prompts to test the connection immediately.

Starting points

These are basic questions. You can swap out names or specific roles to get more targeted answers.

Chaport Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_iTLfa2UEO680V9nyqRdEOVovkswKifxs2yqcbe31/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Chaport capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "chaport-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_iTLfa2UEO680V9nyqRdEOVovkswKifxs2yqcbe31/mcp"
    }
  }
}
Copy into chat04

  • Who is currently online in Chaport?

  • List all my Chaport operators.

  • How many agents are available to take chats right now?

  • Are any of my support agents currently offline?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Chaport once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted and secure, and you can start asking questions immediately.

Connect Chaport to your AI

FAQ

Common questions

  • 01

    Can the AI change an agent's status to offline?

    No. The AI can only read the current status of your agents. You must change statuses manually in Chaport.

  • 02

    Can I use this to send messages to my agents?

    No. This specific connection is for monitoring availability and listing operators, not for sending messages.

  • 03

    Does the AI see my private chat transcripts?

    No. The AI only accesses the list of operators and their online/offline status.

  • 04

    How often does the AI update the agent list?

    The AI fetches fresh data from Chaport every time you ask a question, so you always get the latest status.

  • 05

    Can the AI assign a new chat to a specific person?

    No. The AI can tell you who is available, but it cannot perform the actual assignment of chats.

  • More questions about Chaport? See everything the Chaport Connector can do

Connect Chaport to Claude, Cursor, ChatGPT & more