• TRENDS
  • THEMES
  • ALERTS
  • HUMAN

How to analyze customer sentiment trends with your AI

Connect Chattermill to your AI client to turn raw feedback into longitudinal trend reports.

Ask AI about this page

Short answer

How can I track sentiment shifts in Chattermill using AI?

Your AI pulls specific metrics like NPS or CSAT and maps them against feedback themes from your Chattermill projects. This lets you see exactly which topics are driving sentiment changes over time. You'll get a clear view of what's moving the needle.

Insight outcomes

Where your insights land.

The AI organizes Chattermill data into actionable categories.

TRENDS

Metric shifts

The AI tracks how NPS or CSAT fluctuates across your selected projects. You'll see if sentiment is improving or dropping.

THEMES

Topic clusters

It identifies the specific feedback themes tied to your metrics. This connects the 'what' to the 'why'.

ALERTS

Anomaly detection

Your AI flags sudden spikes in specific feedback themes. You'll know immediately when a new issue surfaces.

HUMAN

Strategic decisions

The AI provides the data, but you decide which product changes to make based on the trends it finds.

The workflow

What your AI does when the data arrives.

The AI moves from raw project lists to deep thematic analysis.

  1. Identify projects

    The AI scans your Chattermill account to find the specific projects you want to monitor.

    list_chattermill_projects

  2. Pull core metrics

    It fetches the latest NPS or CSAT scores for the chosen project to establish a baseline.

    get_chattermill_metric

  3. Map feedback themes

    The AI pulls the underlying themes to see what customers are actually talking about.

    list_feedback_themes

  4. Correlate trends

    It compares metric changes against theme frequency to explain why your scores are moving.

    get_chattermill_metriclist_feedback_themes

Try it

Copy these to start.

Use these prompts to kick off your analysis.

Starting points

Swap out the project names and metric types to match your actual Chattermill setup.

Chattermill Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_7ElC5zitqUaAiTIJzTNguvk7mDPLGsadzWCfQEJc/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Chattermill capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "chattermill-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_7ElC5zitqUaAiTIJzTNguvk7mDPLGsadzWCfQEJc/mcp"
    }
  }
}
Copy into chat04

  • List my Chattermill projects so I can pick one to analyze.

  • Get the current NPS for the 'Mobile App Feedback' project.

  • Show me the feedback themes for my 'Customer Support' project.

  • Compare the NPS trend with the most frequent feedback themes in my 'Web Platform' project.

  • Claude
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Start here

Connect Chattermill once, then ask.

Log in to Chattermill via the secure link. Once connected, your AI client can immediately start pulling your project data.

Connect Chattermill to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change my Chattermill settings?

    No. The AI can only read data from your projects and metrics. It cannot modify your Chattermill configuration or settings.

  • 02

    Can the AI delete feedback or themes?

    No. The AI has read-only access to your Chattermill data. It cannot delete any feedback, themes, or projects.

  • 03

    How does the AI know which project to look at?

    You tell it. You can name a specific project or ask it to list all available projects first.

  • 04

    Does the AI create new themes in Chattermill?

    No. The AI only reads the themes that already exist in your Chattermill account.

  • 05

    Can I track metrics from any tool?

    No. The AI can only access metrics and themes through the Chattermill Connector.

  • More questions about Chattermill? See everything the Chattermill Connector can do

Connect Chattermill to Claude, Cursor, ChatGPT & more