• ERROR IDENTIFICATION
  • HISTORY SCAN
  • DATA DRILLDOWN
  • HUMAN ACTION

How to troubleshoot payment failures with your AI

Connect Checkout.com to your AI client once. After that, you can ask your agent to dig into specific transaction errors or scan your recent payment history.

Ask AI about this page

Short answer

Why did my payment fail?

Your AI uses Checkout.com tools to pull the specific error codes and lifecycle data for any transaction. It identifies the exact reason for a decline, such as insufficient funds or incorrect CVV, by looking at the granular details. You get a clear breakdown of the failure reason and the transaction's status.

Investigation outcomes

Where your troubleshooting leads.

The AI processes the raw data from Checkout.com to give you these specific outcomes.

ERROR IDENTIFICATION

Pinpoint decline reasons

The AI looks at the specific error codes returned by the processor. You get a plain English explanation of why the bank or the gateway rejected the charge.

HISTORY SCAN

Review recent activity

Your agent scans through recent payment attempts to find patterns. This helps you see if a specific card type or amount is causing repeated issues.

DATA DRILLDOWN

Inspect transaction logs

The AI pulls the full lifecycle of a single payment. You see every step from the initial request to the final outcome.

HUMAN ACTION

Decide next steps

The AI provides the facts, but you decide whether to contact the customer, retry the charge, or update your fraud rules.

The workflow

What your AI does when a failure occurs.

Instead of you clicking through a dashboard, your agent performs the heavy lifting of data retrieval.

  1. Find the transaction

    The AI identifies the relevant payment attempts by looking through your recent transaction history.

    list_payment_actions

  2. Pull the specifics

    Once the transaction is found, the AI pulls the deep technical details and error messages associated with that specific ID.

    get_payment_details

  3. Analyze the failure

    The agent compares the error codes against the transaction lifecycle to find the root cause.

    get_payment_details

  4. Summarize findings

    The AI presents a clear report of what happened, making it easy for you to act.

    list_payment_actions

Try it

Copy these to start.

Use these prompts to begin your investigation.

Starting points

These are starting points. Swap out the transaction IDs or customer names with your actual data.

Checkout.com Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_P2FKAMdOfRiRoGQiYF0jhCi2zDyjY2U2VVETlo6p/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Checkout.com capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "checkoutcom-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_P2FKAMdOfRiRoGQiYF0jhCi2zDyjY2U2VVETlo6p/mcp"
    }
  }
}
Copy into chat04

  • List my most recent payment attempts from Checkout.com and tell me which ones failed.

  • Get the details for transaction ID chk_12345 and explain why it was declined.

  • Check the status of the last five payments for customer 'Alex Rivera'.

  • Find all failed transactions from this morning and summarize the common error codes.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Checkout.com once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking questions in your preferred AI client.

Connect Checkout.com to your AI

FAQ

How this task behaves

  • 01

    Can the AI refund a payment?

    No. The AI can only read transaction details and history. You must process refunds manually through your payment gateway.

  • 02

    Can the AI change a transaction status?

    No. The AI is read-only. It can investigate why a status is 'failed', but it cannot change it to 'succeeded'.

  • 03

    Does the AI see my full credit card numbers?

    No. The AI only accesses the data provided by the Checkout.com API, which does not include full, unmasked card numbers.

  • 04

    Can I use this to find fraudulent transactions?

    Yes. By asking the AI to look for patterns in failed attempts or specific error codes, you can identify suspicious activity.

  • 05

    How does the AI know which transaction to look at?

    You provide the transaction ID in your prompt, or the AI finds it by listing recent actions.

  • More questions about Checkout.com? The Connector page answers them. See everything the Checkout.com Connector can do

Connect Checkout.com to Claude, Cursor, ChatGPT & more