• GUEST DATA
  • STAY HISTORY
  • SERVICE
  • HUMAN

How to lookup guest profiles and reservations with your AI

Connect Cloudbeds to your AI client once. After that, you can ask for any guest or booking info without opening your PMS.

Ask AI about this page

Short answer

How can I find guest and booking info with my AI?

Your AI uses Cloudbeds tools to find specific people, their past stays, and current reservation details. You get instant answers for guest inquiries and personalized service.

The outcomes

What you get from these lookups

The AI handles the data retrieval so you can focus on the guest.

GUEST DATA

Instant guest profiles

The AI finds names, contact info, and preferences. You get the details you need to greet guests correctly.

STAY HISTORY

Full booking context

Your agent looks up past stays and upcoming reservations. This helps you recognize regulars and their habits.

SERVICE

Personalized guest care

Use specific booking details to answer questions about check-in times or room types. It makes your service feel much more attentive.

HUMAN

Manual overrides

The AI only reads the data. You still handle the actual check-in process and any physical guest interactions in Cloudbeds.

The workflow

What your AI does when the request arrives.

The AI translates your natural language questions into specific Cloudbeds data requests.

  1. Find the guest

    The AI searches your database for a specific person using their name or email.

    search_guests

  2. Pull profile details

    Once the guest is identified, the AI pulls their full profile and contact information.

    get_guest

  3. Check booking info

    The AI looks up the specific details for a stay, including dates and room info.

    get_reservation

  4. Deliver the answer

    Your agent presents the requested information in plain text for you to use immediately.

    get_reservation

Try it

Copy these to start.

Use these prompts to test the connection.

Starting points

Swap out the names and dates in these prompts to get specific results.

Cloudbeds Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_kLoQqERsxIKVP93nAtx1LsQqEDnHbhBcnYqVkWZv/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Cloudbeds capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "cloudbeds-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_kLoQqERsxIKVP93nAtx1LsQqEDnHbhBcnYqVkWZv/mcp"
    }
  }
}
Copy into chat04

  • Find the guest profile for John Doe.

  • What are the details for the reservation under the name Smith?

  • Search for guests with the email traveler@example.com.

  • Get the booking information for the reservation scheduled for next Tuesday.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Cloudbeds once, then ask.

Just follow the link to connect your account. Your login stays encrypted and secure on our side.

Connect Cloudbeds to your AI

FAQ

How this task behaves

  • 01

    Can the AI change a reservation?

    No. The AI can only read guest and reservation data. You must make any changes directly in Cloudbeds.

  • 02

    Can the AI delete guest profiles?

    No. This connector does not have the tools to delete or modify any data in your account.

  • 03

    How does the AI find a guest if I don't have an email?

    The AI can search by name to find the correct profile.

  • 04

    Can I see a guest's credit card info?

    No. The AI only accesses the specific guest and reservation fields provided by the tools.

  • 05

    Does the AI see all my Cloudbeds data?

    The AI only sees the data it needs to answer your specific questions through the provided tools.

  • More questions about Cloudbeds? The Connector page answers them. See everything the Cloudbeds Connector can do

Connect Cloudbeds to Claude, Cursor, ChatGPT & more