• AUTOMATION
  • DELIVERY
  • REVIEWS
  • HUMAN

How to request customer reviews with your AI

Connect Cloutly to your AI client to automate your feedback loop. Once connected, your agent handles the outreach through text or email.

Ask AI about this page

Short answer

How can I automate review requests using my AI?

You tell your AI client to trigger a review invitation for a specific customer. The AI uses Cloutly to send that request via SMS or email immediately. You'll see how the automation handles the delivery below.

The results.

Where your requests land.

This is what happens after you give the command.

AUTOMATION

Instant outreach

The AI triggers the request through Cloutly. Customers receive a text or email without you typing a single word.

DELIVERY

Multiple channels

Your agent chooses between SMS or email based on your instructions. This ensures the invite hits the customer where they actually look.

REVIEWS

New feedback

Customers follow the link in the message to leave their rating. This builds your reputation automatically.

HUMAN

Manual oversight

You stay in control of the process. The AI sends the invites, but you decide which customers are eligible for a request.

The workflow

What your AI does when the request is triggered.

The AI handles the heavy lifting of communication.

  1. Identify the customer

    Your agent looks at the customer data you provide to find the right contact details.

    send_review_invite

  2. Select the channel

    The AI determines if the request should go out as an email or an SMS message.

    send_review_invite

  3. Send the invite

    The agent executes the actual delivery to the customer's phone or inbox.

    send_review_invite

  4. Confirm completion

    The AI reports back to you that the invitation was successfully sent.

    send_review_invite

Try it

Copy these to start.

Use these prompts to kick off the process.

Starting points

These are basic commands. Swap out the bracketed info for your actual customer names or contact details.

Cloutly Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_3IXG8TT2To7d4g16WbZsursA0YJ5c6w5kjrUXSYI/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Cloutly capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "cloutly-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_3IXG8TT2To7d4g16WbZsursA0YJ5c6w5kjrUXSYI/mcp"
    }
  }
}
Copy into chat04

  • Send a review invite via SMS to John Doe at 555-0199.

  • Email a review request to sarah.smith@email.com.

  • Ask Cloutly to send a review invite to the customer in this spreadsheet row.

  • Trigger a review invitation for the last person I added to my contact list.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Cloutly once, then ask.

Just link your account with one click. Your credentials stay encrypted, and you can start sending invites immediately.

Connect Cloutly to your AI

FAQ

Common questions

  • 01

    Can the AI send the review invite without me asking?

    No. The AI only sends an invite when you explicitly tell it to or when it is part of a workflow you have initiated.

  • 02

    Can the AI change the text of the review invitation?

    No. The AI uses the standard invitation format provided by the tool.

  • 03

    Does the AI handle the actual review response?

    No. The AI only sends the invitation. You will need to check your review platform to see the feedback customers leave.

  • 04

    Can I send both an email and an SMS at the same time?

    The tool sends one invitation per request. You can ask the AI to send two separate requests if you want to hit both channels.

  • 05

    Will the AI delete any customer data?

    No. This connector only has the ability to send invitations. It cannot delete or modify your customer records.

  • More questions about Cloutly? The Connector page answers them. See everything the Cloutly Connector can do

Connect Cloutly to Claude, Cursor, ChatGPT & more