• STATUS
  • PROGRESS
  • AUDIT
  • HUMAN

How to manage customer return requests with your AI

Connect Deck Commerce to your agent to pull real-time return data. You can monitor every RMA without logging into a separate dashboard.

Ask AI about this page

Short answer

How can I track return requests with my AI?

Your agent uses the Deck Commerce connector to pull a list of all active RMAs. You can ask for specific status updates or progress reports on any pending return. This gives you a clear view of where every customer request stands.

Return data outcomes.

Where return data lands.

The AI pulls information from Deck Commerce and organizes it into these views.

STATUS

Live RMA tracking

The AI pulls current return data so you can see which requests are pending, received, or completed. You get a real-time snapshot of your return volume.

PROGRESS

Return lifecycle updates

Check exactly where a specific item is in the return pipeline. Your agent identifies if a package is still in transit or being processed at the warehouse.

AUDIT

Return history logs

Review past return requests to spot patterns or recurring issues. This helps you understand why customers are sending items back.

HUMAN

Escalation points

The AI flags returns that hit a snag or require manual intervention. You step in only when a request needs a human decision.

The workflow

What your AI does when a return is requested.

The agent handles the data retrieval so you can focus on the customer.

  1. Fetch return data

    The agent reaches into Deck Commerce to find all active return authorizations.

    list_order_returns

  2. Filter by status

    You can ask the agent to narrow down the list to only show returns that are currently stuck or delayed.

    list_order_returns

  3. Summarize progress

    The agent reads the details of individual RMAs to give you a plain English update on their current stage.

    list_order_returns

  4. Identify outliers

    The agent highlights returns that don't match the standard timeline, signaling you to take action.

    list_order_returns

Try it

Copy these to start.

Use these prompts to begin interacting with your return data.

Starting points

These are basic starting lines. Swap out the specific order numbers or status types to get exactly what you need.

Deck Commerce Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_3qgIjdZ8GZK91ScF7xbPILcxGz4diSY0f6XElDtB/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Deck Commerce capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "deck-commerce-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_3qgIjdZ8GZK91ScF7xbPILcxGz4diSY0f6XElDtB/mcp"
    }
  }
}
Copy into chat04

  • List all open return requests from Deck Commerce.

  • Show me the status of RMA #88291.

  • Which return requests are currently marked as 'received' but not yet 'processed'?

  • Summarize the progress of all returns from the last 24 hours.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Deck Commerce once, then ask.

Just link your account through the Vinkius dashboard. Your credentials stay encrypted, and you can immediately start asking your agent about your returns.

Connect Deck Commerce to your AI

FAQ

How this task behaves.

  • 01

    Can my AI cancel a return request?

    No. The current tools only allow the AI to read and list return data. You must log in to Deck Commerce to cancel or modify an RMA.

  • 02

    Can the AI update the status of an RMA?

    No. The agent can only pull information using list_order_returns. It cannot write or change data in Deck Commerce.

  • 03

    Does the AI see all my customer data?

    The AI only accesses the return-related data provided by the Deck Commerce tools you authorize.

  • 04

    How often does the AI refresh the return list?

    The AI fetches fresh data from Deck Commerce every time you ask a question or run a command.

  • 05

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • More questions about Deck Commerce? The Connector page answers them. See everything the Deck Commerce Connector can do

Connect Deck Commerce to Claude, Cursor, ChatGPT & more