• ORDER INFO
  • TRACKING
  • TIMELINE
  • HUMAN

How to track customer orders and shipments with your AI

Connect Deck Commerce to your AI client once. From then on, your agent handles the lookup work for every order and shipment request.

Ask AI about this page

Short answer

How can I track orders using my AI?

Your AI uses Deck Commerce to pull live order details and shipment tracking numbers. You get direct access to delivery estimates and package locations. Here is how the data flows.

The results you get.

Where the data lands.

The AI processes your request and delivers these specific outcomes.

ORDER INFO

Complete order details

The AI retrieves specific purchase data. You get a clear view of what was bought and when.

TRACKING

Live shipment status

Your agent pulls current tracking numbers and carrier updates. You see exactly where a package is.

TIMELINE

Delivery estimates

The AI provides expected arrival dates. You can use these dates to update customers.

HUMAN

Manual review needed

If a shipment is missing or stuck, the AI flags it. You handle the actual customer resolution.

The workflow

What your AI does when a tracking request arrives.

The AI follows a specific sequence to find and present your shipment data.

  1. Find the order

    The AI uses the order number to locate the specific transaction in Deck Commerce.

    search_orders_by_number

  2. Get order data

    Once the order is found, the AI pulls the full purchase details.

    get_order_details

  3. Pull tracking

    The agent looks up the shipment information for that specific order.

    get_shipment_tracking

  4. Provide updates

    The AI combines the order and shipment data into a single response for you.

    get_order_detailsget_shipment_tracking

Try it

Copy these to start.

Paste these into your chat to begin tracking.

Starting points

Replace the order numbers in these examples with your actual Deck Commerce IDs.

Deck Commerce Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_3qgIjdZ8GZK91ScF7xbPILcxGz4diSY0f6XElDtB/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Deck Commerce capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "deck-commerce-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_3qgIjdZ8GZK91ScF7xbPILcxGz4diSY0f6XElDtB/mcp"
    }
  }
}
Copy into chat04

  • Find the status of order #5521 in Deck Commerce.

  • What is the tracking number for order 9902?

  • Check the delivery estimate for order #4432.

  • Get the shipment details for order 1102.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Deck Commerce once, then ask.

Connect your account with one click. Your login stays encrypted on our side, and you can immediately start asking your AI about your orders.

Connect Deck Commerce to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change an order status?

    No. The AI can only read order and shipment data; it cannot modify anything in Deck Commerce.

  • 02

    Can I use this to update a customer's address?

    No. The tools are limited to retrieving information, not updating records.

  • 03

    Does the AI see my Deck Commerce password?

    No. Your credentials are encrypted and never shared with the AI.

  • 04

    Can the AI cancel a shipment?

    No. The AI only has access to read-only tools for orders and tracking.

  • 05

    How does the AI know which order to look up?

    It uses the order number you provide in your prompt to search the system.

  • More questions about Deck Commerce? The Connector page answers them. See everything the Deck Commerce Connector can do

Connect Deck Commerce to Claude, Cursor, ChatGPT & more