• METRICS
  • THEMES
  • TRENDS
  • HUMAN

How to analyze NPS sentiment with your AI

Connect Delighted to your agent to turn raw survey data into actionable feedback themes.

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Short answer

How can I use AI to analyze my NPS data?

Your agent pulls current NPS metrics and scans qualitative text comments to identify recurring customer themes. You'll get a clear picture of why your scores are moving by looking at the specific reasons customers give in their feedback.

The outcomes

What you get from your feedback

The AI processes your survey data into these four outcomes.

METRICS

Score snapshots

The AI pulls your latest NPS numbers. You get a quick view of your current standing without manual exports.

THEMES

Recurring feedback

The agent groups similar comments together. You'll see exactly which product features or issues keep coming up.

TRENDS

Sentiment shifts

By looking at recent comments, the AI identifies if customer sentiment is improving or dropping. This helps you spot problems before they scale.

HUMAN

Critical escalations

The AI flags specific, high-priority comments that need a person to respond. You decide which customers get a direct follow-up.

The workflow

What your AI does when the data arrives.

Your agent handles the heavy lifting of reading through survey responses.

  1. Get the numbers

    The agent starts by pulling your high-level NPS summary to establish a baseline.

    get_nps_metrics_summary

  2. Fetch recent comments

    It pulls the latest text-based feedback from your customers to see what they are saying right now.

    get_recent_customer_comments

  3. Find specific themes

    The agent searches through the text to find specific keywords or topics that customers are mentioning.

    search_responses_by_comment

  4. Summarize findings

    The AI combines the metrics and the text to give you a plain-English report on customer sentiment.

    get_nps_metrics_summarysearch_responses_by_comment

Try it

Copy these to start.

Paste these directly into your chat to begin.

Starting points

These are basic starting lines. Swap out the specific topics or timeframes to match your actual needs.

Delighted Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Delighted capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "delighted-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp"
    }
  }
}
Copy into chat04

  • Show me a summary of my current NPS metrics from Delighted.

  • What are the main themes in my recent customer comments?

  • Find all comments in Delighted that mention 'pricing' or 'billing'.

  • Summarize the sentiment of the last ten customer responses.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Delighted once, then ask.

Just link your account once. Your credentials stay encrypted and secure, and you can immediately start asking questions in your preferred AI client.

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FAQ

How this task behaves

  • 01

    Can the AI change my NPS scores in Delighted?

    No. The AI can only read your data to analyze it. It cannot modify your scores or survey settings.

  • 02

    Will the AI automatically reply to customers?

    No. The AI identifies themes and flags important comments, but you must be the one to send replies to customers.

  • 03

    Can I search for specific words in the comments?

    Yes. You can ask the agent to find comments containing specific keywords or topics.

  • 04

    Does the AI see all my customer data?

    The AI only accesses the specific NPS metrics and comments it needs to answer your questions.

  • 05

    Can the AI delete old survey responses?

    No. This MCP does not have the capability to delete or remove any data from Delighted.

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