• PROMOTERS
  • DETRACTORS
  • RAW DATA
  • HUMAN

How to identify customer feedback segments with your AI

Connect Delighted to your AI client to turn raw survey data into actionable user lists. Your agent handles the heavy lifting of sorting through responses to find exactly who you need to talk to.

Ask AI about this page

Short answer

How can I use my AI to segment customer feedback?

Your AI uses the Delighted tools to scan survey results and pull specific lists of users based on their sentiment. You can instantly isolate your biggest fans for testimonials or identify unhappy users before they leave. This breakdown shows you how to move from raw data to targeted outreach.

Where every segment lands.

Targeted user groups

The AI organizes your feedback into distinct buckets based on the specific tools it runs.

PROMOTERS

Case study candidates

The AI identifies your most loyal users. You get a list of people ready for testimonials or referrals.

DETRACTORS

Churn prevention lists

The AI finds users who recently gave low scores. This gives you a head start on fixing issues before they quit.

RAW DATA

Full response logs

The AI pulls every individual survey entry. You can use this to look for specific keywords or trends across your entire user base.

HUMAN

Personal outreach

The AI identifies the targets, but you decide who actually gets the email or call. You maintain full control over the final conversation.

The workflow

What your AI does when the data arrives.

Instead of you clicking through dashboards, your agent queries the Delighted API to build custom lists on demand.

  1. Scan survey history

    The agent looks through all recorded feedback to understand the current state of your customer sentiment.

    list_survey_responses

  2. Isolate happy users

    The agent filters the data to find your highest-scoring customers who are perfect for marketing use cases.

    list_top_promoters

  3. Flag unhappy users

    The agent identifies recent low scores to help you catch friction points in the user experience.

    list_recent_detractors

  4. Prepare outreach lists

    The agent compiles the names and feedback from these specific groups so you can act on them immediately.

    list_survey_responseslist_top_promoterslist_recent_detractors

Try it

Copy these to start.

Paste these directly into your chat to begin.

Starting points

These are opening lines. Swap out the specific group or time frame to match your current goal.

Delighted Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Delighted capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "delighted-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp"
    }
  }
}
Copy into chat04

  • Find me a list of my top promoters from the last month to ask for case studies.

  • Who are the recent detractors I should reach out to for churn prevention?

  • Show me all the survey responses from the last week so I can look for trends.

  • List the top promoters who have given us perfect scores recently.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Delighted once, then ask.

Just link your account once. Your credentials stay encrypted, and you can start asking questions in your preferred AI client immediately.

Connect Delighted to your AI

FAQ

How this task behaves

  • 01

    Can the AI send emails to these customers for me?

    No. The AI identifies the users and pulls their feedback, but you must handle the actual communication yourself.

  • 02

    Can the AI delete survey responses?

    No. This MCP only has tools to read and list data. It cannot modify or delete anything in your Delighted account.

  • 03

    How does the AI know who the promoters are?

    It uses the list_top_promoters tool to pull users who meet your specific high-score criteria.

  • 04

    Can I filter by specific dates?

    Yes. You can tell your agent to look for recent detractors or responses from a specific timeframe.

  • 05

    Does the AI see all my customer data?

    The AI only sees the data it needs to answer your specific request through the available tools.

  • More questions about Delighted? See everything the Delighted Connector can do

Connect Delighted to Claude, Cursor, ChatGPT & more