• CONTEXT
  • DETAILS
  • IDENTIFICATION
  • HUMAN

How to retrieve customer feedback history with your AI

Connect Delighted to your AI client to pull specific user data instantly. You'll get the full context of a customer's sentiment before you even start a conversation.

Ask AI about this page

Short answer

How can I see a specific customer's feedback history?

Tell your AI to find a contact and pull their survey history. It will grab their past NPS scores and specific response details so you're prepared for the interaction. You'll see the full breakdown of the data below.

The outcomes

What you get from the data

The AI turns raw survey logs into actionable context.

CONTEXT

Full sentiment history

The AI pulls every past NPS score for a specific person. You'll see if their satisfaction is trending up or down.

DETAILS

Specific response text

It retrieves the actual comments left in surveys. You'll know exactly what they liked or complained about.

IDENTIFICATION

Contact matching

The AI finds the right person in your Delighted list. It ensures the feedback belongs to the customer you're looking at.

HUMAN

Personalized outreach

You take the summarized history and decide how to respond. The AI provides the facts, but you handle the conversation.

The workflow

What your AI does when you ask for history.

The AI moves through your Delighted account to find and read the right records.

  1. Locate the contact

    The AI searches your Delighted database to find the specific person you're asking about.

    list_feedback_contacts

  2. Fetch the history

    Once the contact is found, the AI pulls every survey and NPS score tied to that user.

    get_person_feedback_history

  3. Read the comments

    The AI looks into the specific text of individual responses to find the nuance in their feedback.

    get_response_details

  4. Summarize for you

    The AI presents the key takeaways and scores in your chat window so you don't have to dig through logs.

    get_person_feedback_historyget_response_details

Try it

Copy these to start.

Use these prompts to trigger the data pull.

Starting points

Swap the bracketed names for the actual email addresses or names of the customers you need to look up.

Delighted Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Delighted capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "delighted-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_063aTdAr3Ok8v2tcAPvbhJvHrHwVNciYRVTqPXHO/mcp"
    }
  }
}
Copy into chat04

  • Find the feedback history for customer [email address].

  • List all feedback contacts in Delighted so I can find [Name].

  • What are the recent NPS scores and comments for [Name]?

  • Get the full survey response details for the last interaction with [email address].

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Delighted once, then ask.

Just link your account via the Vinkius dashboard. Your credentials stay encrypted, and you can immediately start asking your AI about your customer data.

Connect Delighted to your AI

FAQ

How this task behaves

  • 01

    Can the AI change a customer's NPS score?

    No. The AI can only read existing feedback and scores from Delighted.

  • 02

    Can the AI send a new survey to a customer?

    No. This Connector is for retrieving history, not for triggering new survey sends.

  • 03

    How does the AI find the right person?

    It uses the contact list to match names or email addresses to the correct feedback records.

  • 04

    Will the AI delete any feedback?

    No. The AI has read-only access to your feedback history.

  • 05

    Can I see the exact text of a survey response?

    Yes. The AI can pull the specific details and comments from individual responses.

  • More questions about Delighted? See everything the Delighted Connector can do

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