• SEARCH
  • READ
  • ANSWER
  • HUMAN

How to search knowledgebase for answers with your AI

Connect Deskpro to your AI client once. After that, your agent can read your documentation to answer questions directly.

Ask AI about this page

Short answer

How can my AI find answers in my Deskpro knowledgebase?

Your AI uses the Deskpro MCP to find and read specific articles. It searches your documentation to provide immediate, accurate answers to user inquiries. You'll see how it handles the search and retrieval process below.

Where answers land.

The outcomes of a search.

The AI handles the heavy lifting of searching and reading your docs.

SEARCH

Finding the right docs

The AI scans your Deskpro knowledgebase to identify the specific articles that match a user's question.

READ

Extracting the details

Once it finds a match, the AI reads the full content of the article to pull out the exact steps or facts needed.

ANSWER

Direct responses

The AI uses the gathered information to give you a clear answer without you having to manually browse the portal.

HUMAN

Escalation needed

If the documentation doesn't contain the answer, the AI tells you it can't find it so you can step in.

The workflow

What your AI does when a question arrives.

The AI moves from a broad search to a specific reading of your documentation.

  1. Locate articles

    The AI looks through your Deskpro knowledgebase to find articles that relate to the user's query.

    list_kb_articles

  2. Read documentation

    The AI pulls the full text from the specific articles it found to ensure it has the complete context.

    get_article_content

  3. Synthesize info

    The AI processes the article text to find the specific setup guide or answer requested.

    get_article_content

  4. Report findings

    The AI presents the answer to you or uses the information to respond to the user.

    get_article_content

Try it

Copy these to start.

Use these prompts to test the connection.

Starting points

These are basic ways to start. Swap out the bracketed text with your actual questions.

Deskpro Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Xgn42BRthyQeS8UpI7NQjRt6j0mxkzxNjDEMD43j/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Deskpro capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "deskpro-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Xgn42BRthyQeS8UpI7NQjRt6j0mxkzxNjDEMD43j/mcp"
    }
  }
}
Copy into chat04

  • Search the Deskpro knowledgebase for the guide on setting up two-factor authentication.

  • Find the article in Deskpro about how to reset user passwords.

  • What does the Deskpro documentation say about API rate limits?

  • Look up the troubleshooting steps for connection errors in the knowledgebase.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Deskpro once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking questions in your preferred AI client.

Connect Deskpro to your AI

FAQ

How this task behaves.

  • 01

    Can the AI edit my Deskpro articles?

    No. The AI can only read and search existing articles.

  • 02

    Does the AI create new knowledgebase entries?

    No. It only pulls information from the articles you already have.

  • 03

    How does the AI find the right article?

    It uses the list tool to find relevant article titles and then reads the content to confirm it's the right match.

  • 04

    What happens if the answer isn't in the docs?

    The AI will tell you it cannot find the information in the knowledgebase.

  • 05

    Can I use this with any AI client?

    Yes, you can use it with any MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Deskpro? See everything the Deskpro Connector can do

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