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Connect Deskpro to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire helpdesk through natural conversation.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 01

    Create new helpdesk ticket

    This capability opens a new support ticket using a subject, email, and message.

  2. 02

    Get article content

    This capability pulls the full text and details for a specific knowledgebase article.

  3. 03

    Get ticket details

    Get all the specific information and history for a single ticket.

  4. 04

    Get user profile

    Retrieve the full profile details for a specific user.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 05

    List helpdesk agents

    Retrieve a directory of all helpdesk staff and agents.

  2. 06

    List kb articles

    This capability returns a list of available knowledgebase articles.

  3. 07

    List user organizations

    Get a list of user organizations to understand account structures.

  4. 08

    List helpdesk tickets

    This capability lists tickets, with the ability to filter by department or status.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 09

    List helpdesk users

    Use this to get a list of all end-users in your Deskpro instance.

  2. 10

    List configured webhooks

    This capability lists all active webhooks currently configured in your account.

  3. 11

    Update ticket properties

    Use this to modify the details or status of an existing ticket.

  4. 12

    Check API health

    Use this to verify that your Deskpro API connection is active and working.

Real work

What teams actually run

01

Rapid Ticket Triage

Ask your agent to find all high-priority tickets so you can address them immediately.

02

Customer Context Retrieval

Quickly pull a user's profile and organization details to personalize support.

03

Knowledgebase Lookup

Search for specific setup guides to provide instant answers to users.

04

Operational Health Checks

Verify that your Deskpro API and webhooks are functioning correctly.

Automate a task

Put Deskpro to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Deskpro works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Deskpro to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

907ms average. Fast in production.

Deskpro is checked daily against the live service.

Daily averagePeak 999ms
Oct 15Today
Fastest day
815ms
Slowest day
999ms
14-day trend
Slowing+23%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Deskpro, so you can see the experience inside your AI.

It does not authenticate your account with Deskpro. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Deskpro Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Xgn42BRthyQeS8UpI7NQjRt6j0mxkzxNjDEMD43j/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Deskpro capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "deskpro-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Xgn42BRthyQeS8UpI7NQjRt6j0mxkzxNjDEMD43j/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Deskpro in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Deskpro owners hand off.

This MCP is built for teams that live in Deskpro and want to manage their support pipeline through an AI interface.

  • 01

    Support Managers

    Summarize ticket histories and reassign priority cases using natural language.

  • 02

    Customer Success Teams

    Monitor user profiles and organization health without leaving their chat capabilities.

  • 03

    Operations Leads

    Automate knowledgebase lookups and verify system connectivity.

FAQ

Questions Deskpro owners ask.

  • 01

    How do I connect my Deskpro account?

    You need your API Key and Instance URL from the Deskpro Admin Portal under Apps and Integrations. Once you have those, you can connect via Vinkius.

  • 02

    Which AI clients can I use with this MCP?

    You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Can I create new tickets using my AI?

    Yes, you can use the create_new_helpdesk_ticket capability to open new tickets by providing a subject, email, and message.

  • 04

    Does this MCP host the connection?

    Yes, Vinkius hosts the MCP and manages the connection and credentials for you.

  • 05

    Can I update existing tickets?

    Yes, the update_ticket_properties capability allows you to modify existing ticket information.

  • 06

    How do I find my Deskpro API Key?

    Log in as an Admin, navigate to Apps & Integrations > API Keys, and click Add to generate a new key for your instance.

  • 07

    Can the agent update ticket priorities?

    Yes! The update_ticket_properties capability allows the agent to modify status, urgency, and specific metadata of any support request.

  • 08

    Does it support reading internal articles?

    Absolutely. Use the get_article_content capability with an article ID to retrieve the full text and metadata for your help center content.

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