• STAFFING
  • SYSTEMS
  • DETAILS
  • HUMAN

How to monitor support team availability with your AI

Connect Dixa to your AI client to get real-time visibility into agent status and webhook health.

Ask AI about this page

Short answer

How can I check agent status and webhooks with my AI?

Your AI pulls live data from Dixa to show you which agents are currently active and whether your webhooks are functioning. You get a clear view of your support operations without leaving your chat interface.

Operational visibility.

Real-time status updates.

Your AI turns Dixa data into clear answers about your support setup.

STAFFING

Live agent tracking

The AI identifies which team members are currently logged in and available to take tickets.

SYSTEMS

Webhook health checks

You can confirm if your automated data flows are active and connected properly.

DETAILS

Individual agent profiles

Get specific information about a particular team member's current status or role.

HUMAN

Manual intervention

If a webhook is down or an agent is unavailable, you'll know exactly when to step in and fix it yourself.

The workflow

What your AI does when you ask for status updates.

The AI acts as a bridge between your chat interface and the Dixa backend.

  1. Identify active staff

    The AI scans your current roster to see who is online and ready for work.

    list_support_agents

  2. Inspect specific agents

    If you need more context on a person, the AI pulls their specific details and current state.

    get_agent_info

  3. Audit webhook connections

    The AI checks the list of active webhooks to ensure your integrations are running.

    list_active_webhooks

  4. Verify connection health

    The AI confirms the actual status of a specific connection to ensure data is flowing.

    get_connection_status

Try it

Copy these to start.

Use these prompts to begin interacting with Dixa.

Starting points

These are basic requests. You can swap out names or specific webhook IDs to get more targeted answers.

Dixa Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Dixa capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "dixa-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}
Copy into chat04

  • Which support agents are currently active in Dixa?

  • Show me the status of my active webhooks.

  • What is the connection status for my main Dixa webhook?

  • Get the details for the agent named Alex.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Dixa once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking questions about your team and system status.

Connect Dixa to your AI

FAQ

Common questions

  • 01

    Can my AI change an agent's status to offline?

    No. The AI can only read and report the current status of your agents.

  • 02

    Can the AI fix a broken webhook?

    No. The AI can tell you if a webhook is down, but you have to fix the connection in Dixa yourself.

  • 03

    How often does the AI see agent status changes?

    The AI sees the status as it exists in Dixa at the moment you ask the question.

  • 04

    Can I see a list of all my agents?

    Yes, the AI can pull a full list of your support agents.

  • 05

    Does the AI store my Dixa login info?

    No. Your login details are encrypted and handled securely by Vinkius.

  • More questions about Dixa? The Connector page answers them. See everything the Dixa Connector can do

Connect Dixa to Claude, Cursor, ChatGPT & more