• CLAIMED
  • RESOLVED
  • PENDING
  • FILTERED

How to reassign and resolve support tickets with your AI

Connect Dixa to your AI client once. After that, you can manage the entire lifecycle of a support ticket through simple chat commands.

Ask AI about this page

Short answer

How can I reassign and resolve support tickets with my AI?

You can use your AI to find specific conversations, claim them for yourself, or mark them as finished. This lets you clear your queue or move tickets to the right person using natural language. You'll see how the AI handles these moves below.

Ticket management outcomes.

Where every ticket lands.

Your AI moves conversations into these specific states.

CLAIMED

Tickets assigned to you

The AI uses assign_to_self to take ownership of a conversation. You'll see these tickets appear in your personal queue.

RESOLVED

Completed conversations

The AI marks tickets as done using resolve_conversation. This clears them from your active view once the issue is fixed.

PENDING

Needs human attention

If a ticket requires a specific manual action the AI can't perform, it stays in the queue for you to handle personally.

FILTERED

Targeted conversation lists

The AI uses list_conversations to pull specific groups of tickets. You get a clean list based on the criteria you provide.

The workflow

What your AI does when a ticket arrives.

The AI acts as a bridge between your chat interface and your Dixa queue.

  1. Find the ticket

    Your AI looks through your active Dixa queue to find the specific conversation you're talking about.

    list_conversations

  2. Take ownership

    Once the right conversation is found, the AI can immediately pull it into your personal workload.

    assign_to_self

  3. Close the loop

    When the customer is satisfied, the AI marks the conversation as resolved to keep your workspace clean.

    resolve_conversation

  4. Verify status

    The AI checks the current state of the queue to ensure the ticket was moved or closed correctly.

    list_conversations

Try it

Copy these to start.

Use these prompts to trigger actions in Dixa.

Starting points

These are basic commands. Swap out the channel names or ticket IDs for the ones you actually see in Dixa.

Dixa Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Dixa capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "dixa-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}
Copy into chat04

  • List all open conversations in the Support channel.

  • Assign the conversation from the Email channel to me.

  • Resolve the conversation with the ID 12345.

  • Find the most recent conversation in the Chat channel and assign it to me.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Dixa once, then ask.

Just click to connect your Dixa account. Your credentials stay encrypted, and you can start managing tickets through your AI client immediately.

Connect Dixa to your AI

FAQ

How the Dixa MCP behaves.

  • 01

    Can the AI delete conversations?

    No. The AI can only list, assign, or resolve conversations.

  • 02

    Can the AI reply to customers for me?

    No. This MCP is designed for managing ticket states and assignments, not for sending messages.

  • 03

    Can I assign a ticket to someone else?

    No. The current tools only allow the AI to assign a conversation to yourself.

  • 04

    How does the AI know which ticket to resolve?

    The AI identifies the correct conversation by using the list tool to find the right ID or context first.

  • 05

    Does this work with any AI client?

    Yes, it works with any MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Dixa? See everything the Dixa Connector can do

Connect Dixa to Claude, Cursor, ChatGPT & more