• RESOLVED
  • HISTORY
  • ESCALATED
  • CLARIFIED

How to track customer orders with your AI

Connect Ecwid to your AI client to handle order inquiries. Your agent pulls the data you need so you can respond to customers without switching tabs.

Ask AI about this page

Short answer

How can my AI check order status and history?

Your AI agent uses Ecwid tools to look up specific order details and customer records. This lets you provide real-time updates on shipping and past purchases. You'll see how the agent handles these lookups below.

Where inquiries land.

The outcomes of your requests.

The agent sorts every request into one of these four categories based on the data it finds.

RESOLVED

Instant status updates

The agent finds the specific order and tells the customer where their package is. You get a completed task without manual searching.

HISTORY

Customer profile lookups

The agent pulls up a list of everything a specific customer has bought. This helps you answer questions about previous orders.

ESCALATED

Needs a human

If a customer has a complex issue like a refund or a damaged item, the agent flags it for you. You take over when the data isn't enough.

CLARIFIED

Missing information

If a customer provides an incomplete order number, the agent asks for the right details. It won't guess or make up order info.

The workflow

What your AI does when an order inquiry arrives.

The agent follows a logical path to find the right data in Ecwid.

  1. Identify the customer

    The agent starts by searching for the person asking the question to find their account details.

    search_customers

  2. Locate the order

    Once the customer is identified, the agent scans their specific purchase history for the relevant transaction.

    search_orders

  3. Retrieve details

    The agent pulls the full, granular data for that specific order to get the exact status or item list.

    get_order

  4. Deliver the answer

    The agent presents the findings to you or the customer in plain language.

    search_orders

Try it

Copy these to start.

Use these prompts to test the connection immediately.

Starting points

These are opening lines. Swap out the bracketed info with your actual customer names or order numbers.

Ecwid Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_f2rUvFsEVzqcrb5YXmBZRd03rnfJlQFEaQfUp3mk/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Ecwid capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "ecwid-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_f2rUvFsEVzqcrb5YXmBZRd03rnfJlQFEaQfUp3mk/mcp"
    }
  }
}
Copy into chat04

  • Find the status of order #12345 in Ecwid.

  • What did the customer 'Alex Smith' buy last month?

  • Check the shipping status for the most recent order from j.doe@email.com.

  • Look up all orders associated with the customer ID 98765.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Ecwid once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking questions in your preferred AI client.

Connect Ecwid to your AI

FAQ

How this task behaves

  • 01

    Can the AI cancel or refund an order?

    No. The agent can only read order data. You must handle all cancellations and refunds manually in your Ecwid dashboard.

  • 02

    Can the AI change a customer's shipping address?

    No. The agent is limited to searching and retrieving existing information. It cannot modify any data in your store.

  • 03

    Does the AI know about orders not in Ecwid?

    No. The agent only has access to the data it can find through the Ecwid tools.

  • 04

    How does the AI find a customer if I don't have an order number?

    The agent can search for customers using names or email addresses to find their associated order history.

  • 05

    Will the AI make up an order status if it can't find one?

    No. If the agent cannot find a matching order or customer, it will tell you it can't find the information.

  • More questions about Ecwid? The Connector page answers them. See everything the Ecwid Connector can do

Connect Ecwid to Claude, Cursor, ChatGPT & more