• LOGS
  • METRICS
  • CAMPAIGNS
  • HUMAN

How to troubleshoot email delivery with your AI

Connect Elastic Email to your agent to turn raw delivery logs into clear answers about why your campaigns are failing.

Ask AI about this page

Short answer

Why are my emails not being delivered?

Your agent scans your delivery logs and campaign performance to pinpoint bounces, blocks, or low engagement. You'll get a specific breakdown of delivery failures and the metrics driving them.

Where every issue lands.

Troubleshooting outcomes

The AI categorizes your delivery data into actionable insights.

LOGS

Error identification

The agent uses delivery logs to find specific bounce codes or rejection reasons. You get a list of exactly what went wrong with individual recipients.

METRICS

Performance gaps

By looking at campaign metrics, the AI identifies drops in open rates or clicks. This shows you if the issue is technical or content-related.

CAMPAIGNS

Campaign audit

The agent reviews your active and past marketing efforts to see if a specific blast caused a spike in bounces. It links errors to specific send events.

HUMAN

Manual fixes

The AI identifies the problems, but you still need to handle list cleaning or sender reputation management. It flags the areas where you must step in.

The workflow

What your AI does when a delivery issue arises.

Your agent moves from raw data to a diagnosis without you needing to export CSVs.

  1. Scan for errors

    The agent looks through recent delivery attempts to find failed messages.

    list_delivery_logs

  2. Check campaign health

    It pulls stats to see how recent sends are performing against your benchmarks.

    get_campaign_performance

  3. Identify target sends

    The agent finds the specific marketing campaigns that are experiencing issues.

    list_marketing_campaigns

  4. Diagnose the cause

    The agent correlates error logs with campaign stats to tell you if you're being blocked or if the list is bad.

    list_delivery_logsget_campaign_performance

Try it

Copy these to start.

Use these prompts to kick off your investigation.

Starting points

Swap out the bracketed text for your actual campaign names or error types.

Elastic Email Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_k6YkY69lqnyLch1Nw8If5RAjzFXFJRGZ5Lv1yBEg/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Elastic Email capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "elastic-email-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_k6YkY69lqnyLch1Nw8If5RAjzFXFJRGZ5Lv1yBEg/mcp"
    }
  }
}
Copy into chat04

  • Check the delivery logs for my 'Summer Sale' campaign and tell me why emails are bouncing.

  • Look at the performance metrics for my last three marketing campaigns and find any delivery trends.

  • List all my marketing campaigns and tell me which one has the highest bounce rate.

  • Analyze the delivery logs to see if I'm getting blocked by specific domains.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Elastic Email once, then ask.

Just link your account via the one-click setup. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Elastic Email to your AI

FAQ

How this task behaves

  • 01

    Can the AI send emails for me?

    No. The AI can only read logs and performance data to help you troubleshoot.

  • 02

    Will the AI delete my campaigns?

    No. The tools only allow the AI to list and retrieve data, not modify or delete your content.

  • 03

    Can it tell me why a specific person didn't get an email?

    Yes, by pulling the specific delivery logs for that recipient.

  • 04

    Does it work with my existing email list?

    It works with the campaigns and logs already stored in your Elastic Email account.

  • 05

    Can the AI fix my sender reputation?

    No. The AI identifies the issues, but you have to take the manual steps to fix your reputation.

  • More questions about Elastic Email? The Connector page answers them. See everything the Elastic Email Connector can do

Connect Elastic Email to Claude, Cursor, ChatGPT & more