• NEW
  • LIVE
  • VIEW
  • HUMAN

How to declare and manage incidents with your AI

Connect FireHydrant to your AI client to handle incident response. You can trigger new incidents and log updates without leaving your chat window.

Ask AI about this page

Short answer

How can I use AI to handle incidents?

Your AI can create new incidents and add notes to existing ones to keep your timeline accurate. You'll see the specific steps and prompts below.

Incident outcomes.

Where your response lands.

What happens when you use these tools.

NEW

Incident creation

The AI uses create_incident to spin up a new record in FireHydrant. This sets the stage for your response immediately.

LIVE

Timeline updates

You can add notes to an active incident to keep the history clean. This ensures the audit trail stays current.

VIEW

Incident visibility

The AI can pull a list of current issues. This helps you find the right incident to work on.

HUMAN

Manual oversight

The AI handles the data entry, but you still own the decision to declare an outage. You decide when an incident is officially live.

The workflow

What your AI does when an outage starts.

The AI acts as your interface to FireHydrant, turning your chat commands into structured incident data.

  1. Identify the issue

    Your AI looks through your active FireHydrant records to find the specific outage you are dealing with.

    list_incidents

  2. Declare the incident

    Once you identify the problem, the AI creates a new incident record with the details you provide.

    create_incident

  3. Log progress

    As you work through the outage, the AI adds notes to the incident timeline to document findings.

    add_incident_note

  4. Modify details

    If the scope of the outage changes, the AI updates the existing incident information.

    update_incident

Try it

Copy these to start.

Use these prompts to kick off your incident response.

Starting points

Swap out the bracketed text for your actual incident names or channel details.

FireHydrant Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Z9fBTFG9bYGC52Uaccytuw08nwfsGKdNijiOjVX5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — FireHydrant capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "firehydrant-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Z9fBTFG9bYGC52Uaccytuw08nwfsGKdNijiOjVX5/mcp"
    }
  }
}
Copy into chat04

  • Create a new incident in FireHydrant for the database latency issue in the production cluster.

  • List all active incidents so I can see what is currently broken.

  • Add a note to the 'API Timeout' incident stating that the primary load balancer is being rebooted.

  • Update the incident regarding the checkout service to change the severity to critical.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect FireHydrant once, then ask.

Just link your account once. Your credentials stay encrypted, and you can start managing incidents through any compatible client immediately.

Connect FireHydrant to your AI

FAQ

How the AI manages your incidents

  • 01

    Can the AI delete an incident?

    No. The AI can only create, list, update, or add notes to incidents.

  • 02

    Does the AI decide when to declare an incident?

    No. You must tell the AI to create the incident. It won't trigger an outage on its own.

  • 03

    Can I use this to update incident status?

    Yes. You can use the AI to update incident details as the situation evolves.

  • 04

    Can the AI see all my incidents?

    Yes, it can list your incidents so you can find the one you need to manage.

  • 05

    Will the AI post to Slack for me?

    No. This MCP only interacts with FireHydrant. It does not have tools to send messages to Slack or other chat apps.

  • More questions about FireHydrant? The Connector page answers them. See everything the FireHydrant Connector can do

Connect FireHydrant to Claude, Cursor, ChatGPT & more