• IDENTIFY
  • CORRELATE
  • TRIAGE
  • HUMAN

How to investigate service outages with your AI

Connect FireHydrant to your AI client once. From then on, your agent pulls the data you need to find what broke.

Ask AI about this page

Short answer

How can my AI help me find the cause of a service outage?

Your AI pulls service details and recent change events to identify what triggered a failure. This lets you skip the manual search through dashboards to find the culprit. You'll get a clear view of recent changes that correlate with the outage.

Investigation outcomes

Where your data lands.

The AI organizes its findings into these specific areas.

IDENTIFY

The broken service

The AI uses service lists to find exactly which component is reporting errors. You get the specific name and status immediately.

CORRELATE

Recent change events

The agent pulls recent changes that happened right before the outage. This highlights deployments or config shifts that likely caused the crash.

TRIAGE

Root cause hypothesis

By looking at service details and changes together, the AI suggests why the failure happened. You get a starting point for your post-mortem.

HUMAN

Final decision making

The AI provides the evidence, but you decide if a rollback or a hotfix is the right move. It handles the data gathering so you can focus on the fix.

The workflow

What your AI does when an outage occurs.

The AI acts as a data gatherer to shorten your time to resolution.

  1. Locate the service

    The AI scans your environment to find the specific service experiencing issues.

    list_services

  2. Get service details

    Once the service is identified, the AI pulls its specific configuration and metadata.

    get_service

  3. Check recent changes

    The agent looks for any recent events or deployments that match the outage window.

    list_change_events

  4. Summarize findings

    The AI combines the service state and the change history into a single report for you.

    get_servicelist_change_events

Try it

Copy these to start.

Use these prompts to kick off an investigation.

Starting points

Swap out the service names or incident IDs for the ones you are actually looking at.

FireHydrant Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Z9fBTFG9bYGC52Uaccytuw08nwfsGKdNijiOjVX5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — FireHydrant capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "firehydrant-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Z9fBTFG9bYGC52Uaccytuw08nwfsGKdNijiOjVX5/mcp"
    }
  }
}
Copy into chat04

  • List all services in FireHydrant so I can find the one that's down.

  • Get the details for the 'payment-gateway' service and tell me if anything looks wrong.

  • Show me the recent change events for the 'auth-api' service from the last hour.

  • Compare the current state of the 'database-cluster' service with its recent change history.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect FireHydrant once, then ask.

Click the link to connect your account. Your credentials stay encrypted, and you can immediately start asking your AI about your services.

Connect FireHydrant to your AI

FAQ

How this task behaves

  • 01

    Can the AI fix the service outage for me?

    No. The AI can only read service details and change events to help you find the cause. You must perform the actual fix yourself.

  • 02

    Can the AI delete recent change events?

    No. The tools only allow the AI to list and get information. It cannot modify or delete any data in FireHydrant.

  • 03

    How does the AI know which service is failing?

    You tell the AI which service is having trouble, or it can use the list of services to find the right one for you.

  • 04

    Does the AI have access to my full FireHydrant history?

    The AI only has access to the data provided by the specific tools, such as service lists and recent change events.

  • 05

    Can I use this with any AI client?

    Yes, you can use this with any MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about FireHydrant? The Connector page answers them. See everything the FireHydrant Connector can do

Connect FireHydrant to Claude, Cursor, ChatGPT & more