• PROFILE
  • HISTORY
  • STATUS
  • HUMAN

How to lookup customer history with your AI

Connect Fixably to your AI client once. After that, you can pull up any repair record or customer profile just by asking.

Ask AI about this page

Short answer

How can I see a customer's repair history in my AI chat?

Your AI uses Fixably tools to find specific customer profiles and list their previous repair orders. You get a full view of their service history through the following breakdown.

The results you get.

Where your data lands.

The AI pulls specific records from Fixably to give you the context you need.

PROFILE

Instant customer context

The AI finds the specific person you're talking about. You'll see their contact details and account status immediately.

HISTORY

Complete repair logs

Your agent pulls a list of every order that customer has placed. This shows you exactly what they've had fixed in the past.

STATUS

Real-time order updates

Get the current state of a specific repair. The AI looks up the order details so you can tell the customer exactly where things stand.

HUMAN

Manual intervention

The AI only reads and finds data. You still handle the actual communication and decision-making with the customer.

The workflow

What your AI does when you ask for history.

The AI follows a logical path to find the right person and their specific repair records.

  1. Identify the customer

    The AI searches your Fixably database to find the right person by name or email.

    list_customers

  2. Gather order history

    Once the customer is found, the AI pulls a list of all their past repair jobs.

    list_orders

  3. Inspect specific repairs

    If you need details on a specific job, the AI pulls the full data for that individual order.

    get_order

  4. Retrieve profile details

    The AI pulls the specific account information for the identified user.

    get_customer

Try it

Copy these to start.

Use these prompts to trigger the Fixably tools.

Starting points

These are just ideas. Swap out the names and emails with your actual Fixably data.

Fixably Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_CDumerheQt7ULRil7SNsewL0TP1ear3V3B0bGz77/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Fixably capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "fixably-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_CDumerheQt7ULRil7SNsewL0TP1ear3V3B0bGz77/mcp"
    }
  }
}
Copy into chat04

  • Find the customer profile for John Doe.

  • List all repair orders for the customer with email jane.smith@example.com.

  • What is the status of order #12345?

  • Show me the repair history for the customer named Alex Rivera.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Fixably once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted and secure, and you'll be ready to chat with your Fixably data immediately.

Connect Fixably to your AI

FAQ

How this task behaves.

  • 01

    Can the AI create new repair orders?

    No. The current tools only allow the AI to find and read existing customer and order data.

  • 02

    Can the AI change the status of a repair?

    No. The AI can only retrieve the current status using the available tools.

  • 03

    Does the AI see all my Fixably data?

    The AI only accesses the specific data requested through the tools provided in the manifest.

  • 04

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 05

    Will the AI delete any customer records?

    No. There are no tools available to the AI that allow for deleting or modifying data.

  • More questions about Fixably? See everything the Fixably Connector can do

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