• STATUS
  • DETAILS
  • LOGISTICS
  • HUMAN

How to process customer returns with your AI

Connect Flexport Logistics to your agent. Once connected, your AI pulls return statuses and shipment data on demand.

Ask AI about this page

Short answer

How can my AI help with customer returns?

Your agent uses Flexport data to find return request statuses and specific shipment details. You'll see exactly how the AI retrieves this info and handles the data.

Return data outcomes

Where the information goes.

The AI organizes return data into these categories.

STATUS

Request updates

The AI checks if a return is pending or finished. You get the current state of any request.

DETAILS

Shipment specifics

Your agent pulls granular data about individual return items. This provides the exact details needed for customer support.

LOGISTICS

Tracking info

The AI identifies where a return sits in the logistics chain. You can see where items are moving.

HUMAN

Manual review

If a return is stuck or data is missing, the AI flags it. You decide when to step in.

The workflow

What your AI does when a return request arrives.

The AI acts as the bridge between your chat and Flexport's logistics data.

  1. Find requests

    The agent scans for relevant return identifiers in your instructions.

    list_returns

  2. Fetch details

    The AI pulls the exact data for a single return once it has the ID.

    get_return

  3. Summarize status

    The agent turns raw logistics data into a plain English update.

    get_return

  4. Identify gaps

    The AI compares requested returns against available records to find mismatches.

    list_returnsget_return

Try it

Copy these to start.

Use these prompts to trigger the Flexport tools.

Starting points

Replace the bracketed text with your actual return IDs or shipment numbers.

Flexport Logistics Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_SZTvne6iGcShrbCrtnciagcHAC77oNWXdk4d8nto/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Flexport Logistics capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "flexport-logistics-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_SZTvne6iGcShrbCrtnciagcHAC77oNWXdk4d8nto/mcp"
    }
  }
}
Copy into chat04

  • List all recent return requests from Flexport.

  • Get the details for return request ID [ID_NUMBER].

  • Check the status of the return for shipment [SHIPMENT_ID].

  • Find all pending returns in my Flexport account.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Flexport Logistics once, then ask.

Click the link to connect your account. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Flexport Logistics to your AI

FAQ

How this task behaves.

  • 01

    Can the AI cancel a return for me?

    No. The tools only allow the AI to read and retrieve return information.

  • 02

    Does the AI update Flexport records?

    No. The AI can only pull data from Flexport; it cannot change or write new return data.

  • 03

    How does the AI find a specific return?

    The AI uses the return ID to pull the exact details through the connection.

  • 04

    Can I see all returns at once?

    Yes, the AI can pull a list of all available return requests.

  • 05

    What happens if a return ID is wrong?

    The AI will tell you it cannot find a record matching that specific ID.

  • More questions about Flexport Logistics? See everything the Flexport Logistics Connector can do

Connect Flexport Logistics to Claude, Cursor, ChatGPT & more