• AUTO
  • DRAFT
  • HUMAN
  • LOG

How to reply to support chats with your AI

Connect Froged to your AI client once. From then on, your agent handles the heavy lifting of reading threads and drafting responses.

Ask AI about this page

Short answer

How can I use my AI to answer support chats?

Your AI uses Froged to pull in conversation details and send messages directly back to the customer. You get a workflow where your agent handles the context gathering and the actual replying.

Where your replies land.

Chat outcomes.

The AI categorizes every interaction based on how you want to handle it.

AUTO

Direct replies

The AI sends a response immediately. This works for simple, repetitive questions.

DRAFT

Ready to review

The agent prepares a response based on the chat history. You just check it before it goes out.

HUMAN

Needs your eyes

If the conversation gets too complex, the AI flags it. You take over when the agent hits a wall.

LOG

History saved

The AI pulls the full context of the thread. You get a clear view of what happened before the reply.

The workflow

What your AI does when a chat arrives.

The agent follows a specific loop to ensure it actually knows what it's talking about.

  1. Fetch context

    The agent looks up the specific conversation to understand the customer's problem.

    get_chat_details

  2. Analyze history

    Your AI reads through the previous messages to maintain the right tone and facts.

    get_chat_details

  3. Compose response

    The agent writes a reply that addresses the specific points raised in the thread.

    send_chat_message

  4. Send reply

    The agent pushes the message back to the customer through the chat interface.

    send_chat_message

Try it

Copy these to start.

Use these prompts to trigger the Froged workflow.

Starting points

These are basic commands. Swap out the specific channel or user names to match your actual support queue.

Froged Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_xf9V6CtwLMVjVz0KuuBdXiflNSA8gyboYGz7Szh8/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Froged capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "froged-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_xf9V6CtwLMVjVz0KuuBdXiflNSA8gyboYGz7Szh8/mcp"
    }
  }
}
Copy into chat04

  • Read the latest chat in the Support channel and tell me what the customer needs.

  • Look at the conversation with user Alex and draft a reply explaining the shipping delay.

  • Check the history for the current active chat and send a polite greeting.

  • Summarize the last five messages in the help desk thread before you reply.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Froged once, then ask.

Just click the link to connect. Your credentials stay encrypted, and you can find the full technical breakdown on the Connector page.

Connect Froged to your AI

FAQ

How the task behaves

  • 01

    Can the AI delete chat history?

    No. The tools only allow for reading details and sending messages.

  • 02

    Does the AI automatically reply to everyone?

    No. The AI only sends a message when you specifically tell it to reply or draft a response.

  • 03

    Can I see what the AI is about to say?

    Yes. You can ask your agent to draft the message first so you can review it.

  • 04

    Will the AI change my account settings?

    No. This MCP is limited to chat reading and messaging actions.

  • 05

    Can the AI create new chat channels?

    No. It can only interact with existing chats using the provided tools.

  • More questions about Froged? The Connector page answers them. See everything the Froged Connector can do

Connect Froged to Claude, Cursor, ChatGPT & more