• CONTEXT
  • DETAILS
  • SUMMARY
  • HUMAN

How to research customer history with your AI

Connect Front to your AI client once. From then on, your agent can pull specific conversations and contact details on demand.

Ask AI about this page

Short answer

How can I see a customer's past messages and info?

Your agent pulls message threads and contact details directly from Front. This gives you the context you need to understand the situation before you respond. You'll see exactly what happened in the following breakdown.

The outcomes

What you get from your AI

The AI uses Front data to build a complete picture of your customer interactions.

CONTEXT

Full message threads

The AI reads through past conversations to find specific details or previous issues. You get the full story behind every interaction.

DETAILS

Contact information

Your agent pulls specific contact data to verify who you are talking to. This ensures you have the right details for every follow-up.

SUMMARY

Interaction history

Instead of reading dozens of messages, you can ask for a summary of what happened. The AI identifies the main points from the thread.

HUMAN

Final decision making

The AI provides the facts, but you decide how to handle the customer. It handles the digging so you can focus on the actual reply.

The workflow

What your AI does when you ask for history.

The AI acts as your researcher, pulling data from Front to answer your questions.

  1. Find the right contact

    The AI identifies the specific person you are asking about to ensure the data is accurate.

    get_contact_info

  2. Locate the conversation

    It finds the specific message thread related to your request.

    get_conversation_details

  3. Read the messages

    The agent goes through the individual messages in that thread to find what you need.

    list_conversation_messages

  4. Synthesize the history

    The AI combines the contact info and the message content to give you a clear answer.

    get_contact_infolist_conversation_messages

Try it

Copy these to start.

Paste these prompts into your chat to begin researching.

Starting points

These are just starting points. Swap out the names and email addresses for the actual customers you are looking up.

Front Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Front capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "front-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp"
    }
  }
}
Copy into chat04

  • Get the contact info for customer alex.smith@example.com.

  • Summarize the recent conversation history for the account tied to jane.doe@company.com.

  • What was the last thing discussed in the conversation with support@client.com?

  • Pull the full message thread for the most recent interaction with the contact at techcorp.io.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Front once, then ask.

Just follow the link to connect Front to your AI client. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Front to your AI

FAQ

How this task behaves

  • 01

    Can the AI reply to customers for me?

    No. The AI only reads and retrieves information from Front. You must send the actual replies yourself.

  • 02

    Can the AI delete old messages?

    No. This MCP is designed for reading and retrieving data. It cannot delete or modify any messages in Front.

  • 03

    Does the AI see all my Front data?

    The AI only accesses the specific data it needs to answer your prompt through the provided tools.

  • 04

    Can I use this with Claude?

    Yes, you can use this with any MCP-compatible client like Claude, Cursor, or Windsurf.

  • 05

    Will my Front login be shared?

    No. Your login stays encrypted and is only used to maintain the connection between Front and your AI.

  • More questions about Front? The Connector page answers them. See everything the Front Connector can do

Connect Front to Claude, Cursor, ChatGPT & more