• READ
  • DRAFT
  • REVIEW
  • SEND

How to respond to conversations with your AI

Connect Front once. After that, you can manage your customer chats directly from your AI interface.

Ask AI about this page

Short answer

How can I reply to customers using my AI?

Your agent reads the incoming message content and drafts a response for you. You then send that reply through your AI interface. You'll see the full context of the conversation before you hit send.

The outcomes.

Where your replies land.

The AI handles the reading and drafting, but you stay in control of the final message.

READ

Context gathering

The AI pulls the latest message history so it knows what the customer is asking. You get the full background without manual copying.

DRAFT

Instant replies

Your agent writes a response based on the conversation history. You get a ready-to-go draft in your chat window.

REVIEW

Human oversight

The AI doesn't send anything without your permission. You check the draft, tweak it, and decide when to send.

SEND

Direct delivery

Once you're happy, the reply goes straight to the customer. The conversation stays updated in your chat tool.

The workflow

What your AI does when a message arrives.

The AI acts as your eyes and your hands within the chat interface.

  1. Fetch the message

    The AI looks at the incoming customer text to understand the request.

    get_message_content

  2. Write the response

    Using the message content, the AI generates a relevant reply for you to review.

    reply_to_conversation

  3. Send the reply

    The AI pushes your finalized response back to the customer through the chat thread.

    reply_to_conversation

  4. Confirm delivery

    The AI ensures the reply is processed and sent to the customer.

    reply_to_conversation

Try it

Copy these to start.

Use these prompts to trigger the response process.

Starting points

These are opening lines. You should swap in specific channel names or customer IDs to get better results.

Front Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Front capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "front-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp"
    }
  }
}
Copy into chat04

  • Read the last message in the Support channel and draft a reply.

  • What is the content of the latest message from customer John Doe?

  • Draft a polite response to the message in the Sales thread.

  • Reply to the conversation in the Help channel with a summary of our shipping policy.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Front once, then ask.

Just link your account once. Your login stays encrypted on our side, and the full walkthrough lives on the Connector page.

Connect Front to your AI

FAQ

How this task behaves

  • 01

    Can the AI send messages by itself?

    No. The AI drafts the reply, but you must trigger the send action through your interface.

  • 02

    Does the AI see my entire chat history?

    The AI only accesses the specific message content you ask it to read.

  • 03

    Can the AI delete customer messages?

    No. There are no tools available to delete or remove messages.

  • 04

    Can the AI change customer contact info?

    No. This Connector is strictly for reading and replying to messages.

  • 05

    Will the AI respond to every new message automatically?

    No. The AI only responds when you explicitly ask it to draft or send a reply.

  • More questions about Front? The Connector page answers them. See everything the Front Connector can do

Connect Front to Claude, Cursor, ChatGPT & more