• URGENT
  • ROUTINE
  • RESOLVED
  • HUMAN

How to triage incoming messages with your AI

Connect Front to your AI client once. From there, your agent handles the heavy lifting of monitoring and organizing your shared inboxes.

Ask AI about this page

Short answer

How can I use my AI to triage Front messages?

Your AI uses Front tools to scan active channels and list conversations. It then categorizes these messages and updates their status so you only see what matters. You'll see exactly how it sorts and flags items below.

Where every issue lands.

Organized outcomes

The AI sorts incoming data into these specific states.

URGENT

High priority flags

The AI identifies critical messages and marks them for immediate attention. You get a clear view of what needs a human response right now.

ROUTINE

Standard inquiries

General questions get categorized and left in the inbox. This keeps the noise away from your urgent tasks.

RESOLVED

Closed loops

Once the AI identifies a completed request, it updates the status. This keeps your active list clean and manageable.

HUMAN

Requires your input

Complex or sensitive messages are flagged for you. The AI handles the sorting, but you handle the conversation.

The workflow

What your AI does when a message arrives.

The AI acts as a digital gatekeeper for your Front inboxes.

  1. Monitor activity

    The AI checks which channels are currently active to find new incoming traffic.

    list_active_channels

  2. Scan the inbox

    It pulls a list of recent conversations to see what just arrived.

    list_conversations

  3. Find specific threads

    The AI searches through existing conversations to find context or specific keywords.

    search_conversations_by_query

  4. Update status

    After deciding if a message is handled or needs attention, the AI changes the conversation state.

    update_conversation_status

Try it

Copy these to start.

Paste these directly into your AI client to begin triaging.

Starting points

These are opening lines. Swap out the channel names or keywords to match your specific Front setup.

Front Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Front capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "front-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_W8aTzl2Dr6FnrnpTCoQS1sWO2s2W5i1AmeA3abEq/mcp"
    }
  }
}
Copy into chat04

  • List all active channels in Front so we can see where the new messages are coming from.

  • Search Front conversations for any messages mentioning 'billing error' and flag them.

  • Check the recent conversations in the Support channel and tell me which ones are still open.

  • Find the conversation regarding the 'Project Alpha' update and mark it as resolved.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Front once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start giving commands to your agent.

Connect Front to your AI

FAQ

How this task behaves

  • 01

    Can the AI reply to customers for me?

    No. This MCP only allows the AI to read, search, and update conversation statuses. You must write and send the actual replies.

  • 02

    Will the AI delete any of my messages?

    No. There are no tools provided to delete conversations or messages.

  • 03

    Can the AI create new channels in Front?

    No. The AI can only list existing channels and search through them.

  • 04

    How does the AI know which messages are urgent?

    The AI uses the search and list tools to find specific keywords or patterns you define in your prompt.

  • 05

    Does the AI work in the background automatically?

    No. The AI only performs these actions when you explicitly ask it to via your AI client.

  • More questions about Front? See everything the Front Connector can do

Connect Front to Claude, Cursor, ChatGPT & more