• SEARCH
  • LINK
  • TRIAGE
  • HUMAN

How to find and watch user error sessions with your AI

Connect FullStory to your AI client to turn natural language descriptions of bugs into direct session playback links.

Ask AI about this page

Short answer

How do I find and watch user error sessions with my AI?

Tell your AI what happened, and it will search FullStory for matching sessions. It then hands you the direct links so you can watch the playback immediately. You'll see exactly how the error occurred without manual filtering.

Where your debugging leads.

Direct access to session evidence.

The AI handles the search and retrieval, leaving you with the actual evidence.

SEARCH

Targeted session discovery

The AI scans your FullStory data to find sessions that match your specific error descriptions or user behaviors.

LINK

Direct playback access

Instead of browsing a dashboard, you get direct links to the exact moments the user hit a snag.

TRIAGE

Rapid bug verification

You can quickly confirm if a reported issue is a real bug or a user mistake by watching the session playback.

HUMAN

Manual deep dives

You decide when to step away from the AI to perform manual session analysis or complex data filtering in the FullStory dashboard.

The workflow

What your AI does when a bug is reported.

The AI acts as a bridge between your bug report and the FullStory playback engine.

  1. Identify target sessions

    The AI looks through your available session data to find matches for the error you described.

    list_sessions

  2. Retrieve session details

    Once a match is found, the AI pulls the specific data for that individual session.

    get_session

  3. Provide playback links

    The AI extracts the direct URL needed to watch the session playback in your browser.

    get_session

  4. Deliver results

    The AI presents the links to you in your chat interface for immediate use.

    get_session

Try it

Copy these to start.

Use these prompts to begin your search.

Starting points

These are starting points. Swap out the specific error or user behavior for what you actually see in your logs.

FullStory Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JUUCyNnUSrqZlTvYnLFVd8WQHuMjFZOwjQQP8NY8/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — FullStory capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "fullstory-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JUUCyNnUSrqZlTvYnLFVd8WQHuMjFZOwjQQP8NY8/mcp"
    }
  }
}
Copy into chat04

  • Find sessions where a user encountered a 404 error on the checkout page.

  • Show me sessions from the last hour where users clicked a button that didn't respond.

  • Get the playback link for the session where the user's cart emptied unexpectedly.

  • Find sessions for users on mobile devices who experienced a crash during login.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect FullStory once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking your AI to find sessions.

Connect FullStory to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete sessions in FullStory?

    No. The AI only has permission to list and retrieve session data.

  • 02

    Can the AI change user settings or site configurations?

    No. This MCP is strictly for reading session data and providing playback links.

  • 03

    Does the AI watch the videos for me?

    No. The AI finds the sessions and gives you the links, but you must watch the playback yourself.

  • 04

    How does the AI know which sessions to find?

    It uses the criteria you provide in your prompt to filter through the session list.

  • 05

    Can I ask for sessions from a specific date range?

    Yes, you can include timeframes in your natural language request.

  • More questions about FullStory? The Connector page answers them. See everything the FullStory Connector can do

Connect FullStory to Claude, Cursor, ChatGPT & more