• ANALYTICS
  • SEGMENTS
  • GUIDES
  • HUMAN

How to log server side events with your AI

Connect Gainsight PX once. From then on, your agent handles the data transmission whenever you trigger a custom event from your backend.

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Short answer

How can I send backend events to Gainsight PX using my AI?

You tell your agent to trigger a custom event, and it uses the track_server_event tool to push that data to Gainsight PX. This lets you capture backend actions that client-side tracking misses. You'll see how the data flows below.

Data destinations

Where your event data lands.

Your agent moves data from your backend logic into your Gainsight PX instance.

ANALYTICS

Complete usage data

The AI sends the event payload to Gainsight PX. You get a full view of user behavior including backend-only actions.

SEGMENTS

Targeted user groups

Once the event is logged, you can use that data to build specific user segments in Gainsight PX.

GUIDES

Triggered in-app help

The AI logs the event, which can then trigger specific in-app guides based on that backend activity.

HUMAN

Manual data verification

The AI logs the data, but you'll need to check the Gainsight PX dashboard to confirm the event properties are correct.

The workflow

What your AI does when the event arrives.

The agent acts as the bridge between your backend logic and your product analytics.

  1. Receive trigger

    Your agent receives the instruction to log a specific user action from your backend environment.

    track_server_event

  2. Format payload

    The AI organizes the user ID, event name, and custom properties into the structure Gainsight PX expects.

    track_server_event

  3. Execute call

    The agent sends the formatted data to the Gainsight PX endpoint.

    track_server_event

  4. Confirm status

    The AI verifies that the event was accepted by the platform and reports the result to you.

    track_server_event

Try it

Copy these to start.

Use these prompts to trigger your first server-side event.

Starting points

These are opening lines. Swap out the event names and user IDs with your actual product data.

Gainsight PX Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_zpxhuSDqIwhJzOXt4L4O1lB53vte6W8EY1ZNPcTy/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gainsight PX capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gainsight-px-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_zpxhuSDqIwhJzOXt4L4O1lB53vte6W8EY1ZNPcTy/mcp"
    }
  }
}
Copy into chat04

  • Log a server-side event to Gainsight PX for user 'user_123' named 'subscription_upgraded'.

  • Send a custom event to Gainsight PX for the 'api_call_success' event with the property 'plan_type' set to 'premium'.

  • Track a backend event in Gainsight PX for user 'customer_99' called 'batch_process_completed'.

  • Log an event to Gainsight PX for user 'dev_user_01' named 'feature_toggle_on' with the property 'feature_id' as 'beta_dashboard'.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gainsight PX once, then ask.

Just link your account. Your credentials stay encrypted, and you can start sending events immediately through your preferred AI client.

Connect Gainsight PX to your AI

FAQ

How this task behaves

  • 01

    Can the AI change my Gainsight PX settings?

    No. The AI only sends event data; it cannot modify your account configuration or settings.

  • 02

    Does the AI delete user data in Gainsight PX?

    No. This MCP only provides the ability to log events. It has no tools to delete or modify existing records.

  • 03

    Can I send multiple properties with one event?

    Yes. You can include custom properties in the event payload when you trigger the tool.

  • 04

    Do I need to write code to trigger these events?

    No. Once the connection is live, you simply tell your agent to log the event in plain English.

  • 05

    Will the AI automatically create new event names in my dashboard?

    Yes. When the AI sends a new event name, Gainsight PX will recognize and record it.

  • More questions about Gainsight PX? The Connector page answers them. See everything the Gainsight PX Connector can do

Connect Gainsight PX to Claude, Cursor, ChatGPT & more