• SEARCH
  • CREATE
  • EDIT
  • REVIEW

How to update knowledge base articles with your AI

Connect Gladly to your AI client once. From then on, you can manage your public help center through a chat interface.

Ask AI about this page

Short answer

How can I update my Gladly knowledge base with AI?

You can search for existing answers, draft new ones, or edit current articles using your agent. You'll see exactly how these tools manage your content below.

Content outcomes.

Where your updates land.

Your agent handles the heavy lifting of content maintenance.

SEARCH

Find existing answers

Your agent scans your current public help articles to see what's already documented. This prevents you from writing duplicate content.

CREATE

Draft new articles

When you have new info, your agent writes a fresh answer and adds it to Gladly. You get a ready-to-publish article in seconds.

EDIT

Update old content

If a policy changes, your agent pulls the old text and rewrites it to match the new details. It keeps your documentation current.

REVIEW

Human oversight

The AI won't delete or publish anything without your permission. You stay in control of the final published version.

The workflow

What your AI does when the request arrives.

The agent follows a logical path from finding information to modifying your help center.

  1. Locate the content

    The agent first looks through your existing public help center to find the specific article or answer you want to change.

    search_public_answers

  2. Read the details

    Once found, the AI pulls the full text of the answer so it knows exactly what needs to be updated or replaced.

    get_answer_content

  3. Apply changes

    The agent writes the new version or creates a brand new entry based on your instructions.

    add_answerupdate_answer

  4. Clean up

    If an article is no longer relevant, the agent can remove it from the public view.

    delete_answer

Try it

Copy these to start.

Use these prompts to trigger actions in Gladly.

Starting points

These are opening lines. Swap out the bracketed text for your actual article names or topics.

Gladly Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gladly capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gladly-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}
Copy into chat04

  • Search my Gladly help articles for anything regarding our shipping policy.

  • Find the answer about refund timelines and update it to say 30 days instead of 14.

  • Create a new public answer in Gladly about our new loyalty program.

  • Delete the help article about the discontinued summer collection.

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Start here

Connect Gladly once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted and secure, and you can start chatting immediately.

Connect Gladly to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete articles on its own?

    No. The AI only deletes an article if you specifically tell it to do so.

  • 02

    Will the AI change my help center without me seeing it?

    No. You review the AI's work in your chat interface before any changes are finalized.

  • 03

    Can I use this to search internal private notes?

    No. This MCP only has access to public answers in Gladly.

  • 04

    Does the AI need to log in to my Gladly account every time?

    No. You connect once via Vinkius, and the connection stays active for your AI client.

  • 05

    Can the AI create images for my help articles?

    No. The tools are limited to searching, adding, updating, and deleting text-based answers.

  • More questions about Gladly? See everything the Gladly Connector can do

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