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Connect Gladly to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your customer service workflows directly from your AI client.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 20 capabilities

We ship only the actions that matter.

Capability set01 / 05

01-04

4 capabilities in this set.

Part of 20 available through Gladly.

  1. 01

    Add answer

    Use this to create a brand new answer for your knowledge base.

  2. 02

    Create business hours

    Use this to set up new business hours for your organization.

  3. 03

    Delete answer

    This capability deletes a specific answer from your documentation.

  4. 04

    Delete business hours

    This capability removes existing business hour settings from your Gladly account.

Capability set02 / 05

05-08

4 capabilities in this set.

Part of 20 available through Gladly.

  1. 05

    Get agent call recording

    Use this to check the current call recording status for an agent.

  2. 06

    Get agent

    This capability retrieves the profile and details for a specific Gladly agent.

  3. 07

    Get answer content

    This capability pulls the specific text and data from a single answer.

  4. 08

    List agents

    This capability returns a list of all agents within your Gladly organization.

Capability set03 / 05

09-12

4 capabilities in this set.

Part of 20 available through Gladly.

  1. 09

    List audiences

    This capability provides a list of all defined audiences in your account.

  2. 10

    List business hours

    This capability shows all the business hour configurations currently in place.

  3. 11

    Send email

    This capability sends an email message via Gladly.

  4. 12

    Update agent call recording

    Use this to change whether an agent's calls are being recorded.

Capability set04 / 05

13-16

4 capabilities in this set.

Part of 20 available through Gladly.

  1. 13

    Update answer content

    Use this to add or change the specific content within an answer.

  2. 14

    Update answer

    This capability allows you to modify an existing answer in your system.

  3. 15

    Update business hours

    This capability modifies existing business hour settings.

  4. 16

    Get business hours

    This capability retrieves the current business hours set in Gladly.

Capability set05 / 05

17-20

4 capabilities in this set.

Part of 20 available through Gladly.

  1. 17

    Get public answer

    Use this to fetch a specific answer that is visible to consumers.

  2. 18

    List public answers

    Use this to see a list of all answers available to the public.

  3. 19

    Search public answers

    This capability searches through your public knowledge base for specific topics or keywords.

  4. 20

    Send SMS

    This capability sends an SMS message through the Gladly platform.

Real work

What teams actually run

01

Rapid Knowledge Updates

When a policy changes, you can tell your agent to update the specific answer in Gladly immediately.

02

Compliance Monitoring

A manager can quickly verify if an agent's call recording is turned on.

03

Customer Response Drafting

Your agent can find the exact public answer needed to help draft a response to a customer.

04

Schedule Management

You can change your organization's business hours using natural language commands.

Automate a task

Put Gladly to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Gladly works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Gladly to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

1000ms average. Fast in production.

Gladly is checked daily against the live service.

Daily averagePeak 1173ms
Oct 3Today
Fastest day
835ms
Slowest day
1173ms
14-day trend
Slowing+21%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 20 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Gladly, so you can see the experience inside your AI.

It does not authenticate your account with Gladly. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Gladly Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gladly capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gladly-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Gladly in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Gladly owners hand off.

This MCP is built for customer experience professionals who need to manage Gladly without constantly switching between windows.

  • 01

    Support Managers

    They use the agent to monitor team availability and recording compliance.

  • 02

    Knowledge Base Admins

    They use the agent to sync and update help articles across languages.

  • 03

    CX Operations

    They use the agent to pull public answers for drafting customer replies.

FAQ

Questions Gladly owners ask.

  • 01

    How do I connect Gladly to my AI client?

    You subscribe to the MCP on Vinkius and provide your Gladly Organization ID, Email, and API Token. Once connected, it is ready to use in any compatible client.

  • 02

    Can I edit help articles using this MCP?

    Yes. You can use the capabilities to add, update, or delete answers within your Gladly knowledge base.

  • 03

    Which AI clients can use the Gladly MCP?

    It works with any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 04

    Can I manage my support team through the chat?

    Yes. You can list agents, get specific agent profiles, and manage call recording statuses.

  • 05

    Is it possible to send messages through Gladly via the AI?

    Yes. The MCP includes capabilities to send both SMS and email messages.

  • 06

    Can I enable or disable call recording for a specific agent using this capability?

    Yes! Use the update_agent_call_recording capability by providing the Agent ID and setting the recording boolean. This allows you to manage compliance settings directly via the AI.

  • 07

    How do I search for help articles in our public knowledge base?

    You can use the search_public_answers capability. Just provide your Organization ID and the search query, and the agent will return the most relevant public-facing articles.

  • 08

    Is it possible to update the actual text content of an existing answer?

    Absolutely. Use the update_answer_content capability with the Answer ID, language code, and the new content payload to modify documentation across different languages.

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