• DATA
  • AUDIT
  • ACTION
  • REWARD

How to adjust customer loyalty points with your AI

Connect Glow Loyalty to your AI client to manage member balances through chat. You can fix errors or reward customers without opening a separate dashboard.

Ask AI about this page

Short answer

How can I change a customer's loyalty points using AI?

Your AI agent can look up a member, check their current balance, and then either add a specific amount of points or gift a set amount to their account. You'll see the specific outcomes of these actions below.

The outcomes of your requests.

Where your changes land.

Depending on what you ask, your AI performs one of these four actions.

DATA

Member lookup

The AI finds the right person in your loyalty program. You get the specific member details needed to proceed with changes.

AUDIT

Balance checks

Your agent pulls the current point total for a specific user. This ensures you know exactly how much they have before you make a change.

ACTION

Point adjustments

The AI modifies a user's balance to fix a mistake or update their total. This updates the Glow Loyalty system directly.

REWARD

Point gifting

You can instruct the AI to give points to a member as a reward. This is the final step for issuing special bonuses.

The workflow

What your AI does when you ask to change points.

The agent follows a logical sequence to ensure the right person gets the right amount.

  1. Identify the member

    The agent searches your loyalty database to find the specific customer you are talking about.

    find_loyalty_member

  2. Verify the current total

    Before making changes, the agent checks the existing balance to prevent errors.

    get_member_balance

  3. Apply the change

    The agent updates the account by adding or subtracting the necessary points.

    adjust_member_points

  4. Issue a reward

    If you are rewarding a customer, the agent handles the point transfer to their account.

    gift_points_to_member

Try it

Copy these to start.

Use these lines to trigger the tools in your chat interface.

Starting points

Replace the names and numbers in these prompts with your actual customer data.

Glow Loyalty Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_apFohpChBmsUNHXJeOeEkvrfFfYUTZQVaajx3VK0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Glow Loyalty capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "glow-loyalty-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_apFohpChBmsUNHXJeOeEkvrfFfYUTZQVaajx3VK0/mcp"
    }
  }
}
Copy into chat04

  • Find the loyalty member with the email alex.smith@example.com

  • What is the current point balance for member ID 98765?

  • Adjust the points for member alex.smith@example.com by adding 50 points

  • Gift 100 points to the member with ID 4432

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Glow Loyalty once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start managing points through your preferred AI client.

Connect Glow Loyalty to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete a customer's entire account?

    No. The AI can only adjust or gift points; it cannot delete members or accounts.

  • 02

    Does the AI decide how many points to give?

    No. You must specify the exact number of points you want the AI to adjust or gift.

  • 03

    Can I use this to subtract points from a user?

    Yes. You can use the adjustment tool to modify a balance in either direction.

  • 04

    Will the AI automatically know which customer I mean?

    The AI needs you to provide a way to find them, such as an email or a member ID.

  • 05

    Can the AI change a customer's name or address?

    No. This tool is strictly for managing loyalty point balances.

  • More questions about Glow Loyalty? The Connector page answers them. See everything the Glow Loyalty Connector can do

Connect Glow Loyalty to Claude, Cursor, ChatGPT & more