• IDENTIFIED
  • VALIDATED
  • REDEEMED
  • HUMAN

How to redeem loyalty rewards with your AI

Connect Glow Loyalty to your AI client to handle customer reward requests. Your agent manages the lookup and redemption process through your chat window.

Ask AI about this page

Short answer

How can I use my AI to handle loyalty rewards?

Your AI identifies the customer, checks what rewards they can actually use, and then executes the redemption. You'll get processed claims and discount codes without leaving your chat.

The outcomes.

Where your requests land.

The AI handles the heavy lifting of data retrieval and execution.

IDENTIFIED

Customer lookup complete

The AI finds the specific loyalty member in your system. You get the exact profile needed to proceed with a claim.

VALIDATED

Reward eligibility confirmed

The agent checks the specific rules and available options for that user. You see exactly what they are entitled to.

REDEEMED

Reward processed

The AI executes the redemption request. This results in a successful claim or a new discount code for the customer.

HUMAN

Manual review needed

If a reward fails validation or a user asks for something outside the system, the AI flags it for you to handle.

The workflow

What your AI does when a request arrives.

The AI moves from identification to execution using specific Glow Loyalty tools.

  1. Find the customer

    The agent searches your database to locate the specific loyalty profile associated with the user's info.

    find_loyalty_member

  2. Check available options

    The AI pulls a list of what the member can actually use to ensure the request is valid.

    list_available_rewards

  3. Verify reward rules

    The agent looks up the specific requirements or constraints for a chosen reward.

    get_reward_spec

  4. Execute redemption

    The AI completes the transaction and generates the necessary discount code or claim confirmation.

    redeem_loyalty_reward

Try it

Copy these to start.

Use these prompts to trigger the Glow Loyalty tools.

Starting points

These are basic ways to start a conversation. Replace the bracketed info with your actual customer data.

Glow Loyalty Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_apFohpChBmsUNHXJeOeEkvrfFfYUTZQVaajx3VK0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Glow Loyalty capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "glow-loyalty-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_apFohpChBmsUNHXJeOeEkvrfFfYUTZQVaajx3VK0/mcp"
    }
  }
}
Copy into chat04

  • Find the loyalty member with email user@example.com.

  • What rewards are available for the member with ID 98765?

  • Check the specific requirements for the 'Summer Discount' reward.

  • Redeem the '10% Off' reward for member ID 12345.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Glow Loyalty once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your AI to manage rewards.

Connect Glow Loyalty to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change a customer's loyalty tier?

    No. The AI can only find members and process rewards using the available tools.

  • 02

    Will the AI delete a customer's reward history?

    No. There are no tools provided to delete or modify existing reward history.

  • 03

    How does the AI know which rewards a person can use?

    It uses the tool to list available rewards and check the specific requirements for each one.

  • 04

    Can I use this to create brand new reward types?

    No. The AI can only redeem or list rewards that already exist in your Glow Loyalty account.

  • 05

    Does the AI handle the actual payment?

    No. The AI handles the loyalty redemption and discount code generation, not the checkout or payment processing.

  • More questions about Glow Loyalty? The Connector page answers them. See everything the Glow Loyalty Connector can do

Connect Glow Loyalty to Claude, Cursor, ChatGPT & more