• ACTIVITY
  • RATIOS
  • COACHING
  • HUMAN

How to analyze rep performance metrics with your AI

Connect Gong to your AI client to turn raw call data into performance comparisons. Your agent handles the heavy lifting of pulling stats and user details.

Ask AI about this page

Short answer

How can I compare rep activity and talk ratios using AI?

Your AI pulls aggregate call data and user profiles to calculate activity levels and talk ratios across your team. You'll get a clear breakdown of who is hitting their targets and who needs more coaching.

Performance outcomes.

Insights you can act on.

The AI processes Gong data to give you these specific outcomes.

ACTIVITY

Volume comparisons

The AI pulls call counts for every user to show you who is most active. You get a direct look at engagement levels across the team.

RATIOS

Talk time analysis

Compare how much each rep talks versus listening. This helps you spot reps who dominate calls or those who aren't engaging enough.

COACHING

Targeted training

Identify specific reps falling behind on activity or talk balance. You'll know exactly who to pull aside for a 1-on-1 session.

HUMAN

Managerial review

The AI flags the outliers, but you decide how to handle the coaching. You maintain full control over the actual performance conversations.

The workflow

What your AI does when the data arrives.

Your agent moves through your Gong account to gather and compare the numbers you need.

  1. Identify the team

    The AI finds all relevant people in your Gong account to ensure no one is missed in the analysis.

    list_users

  2. Gather individual stats

    It pulls specific activity and talk time metrics for every person identified in the first step.

    get_user_stats

  3. Pull call details

    The agent looks at the broader call data to verify the aggregate numbers against specific call events.

    get_call_stats

  4. Verify user profiles

    It checks individual user details to map stats to the correct roles or teams.

    get_user

Try it

Copy these to start.

Use these prompts to kick off your analysis.

Starting points

Swap out the names of specific reps or timeframes to get more precise results.

Gong Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_UAejPaWzuIToq8rKaEcHwG1CLS3rQhZCdvwRxbc1/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gong capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gong-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_UAejPaWzuIToq8rKaEcHwG1CLS3rQhZCdvwRxbc1/mcp"
    }
  }
}
Copy into chat04

  • Compare the total call volume for Sarah Jenkins and Mike Ross.

  • Who has the highest talk ratio among the enterprise sales team this month?

  • Show me a list of all users and their recent call activity levels.

  • Analyze the talk ratios for the West Coast team to find outliers.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gong once, then ask.

Just link your account through the Vinkius interface. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Gong to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change my Gong settings?

    No. The AI can only read data from Gong to perform analysis; it cannot modify your account or settings.

  • 02

    Can the AI delete call recordings?

    No. This MCP is read-only for performance metrics. It has no capability to delete or edit any data in Gong.

  • 03

    Does the AI see all my call recordings?

    The AI only accesses the data required to answer your specific questions using the available tools.

  • 04

    Can I use this with any AI client?

    Yes, as long as your client is MCP-compatible, like Claude, Cursor, or Windsurf.

  • 05

    How does it calculate talk ratios?

    It uses the call statistics provided by Gong to compare the duration of rep speech against total call time.

  • More questions about Gong? See everything the Gong Connector can do

Connect Gong to Claude, Cursor, ChatGPT & more