• FEEDBACK
  • DRAFTS
  • POSTING
  • HUMAN

How to respond to customer reviews with your AI

Connect your Google Business Profile once. From then on, your agent pulls feedback and drafts replies right in your chat.

Ask AI about this page

Short answer

How can I use AI to handle my Google reviews?

Your agent pulls your latest feedback and writes replies for you. You can review these drafts and post them to Google without leaving your chat. Here is how it works.

Review outcomes

Where your feedback goes.

The AI handles the data and the writing, leaving you in control of the final post.

FEEDBACK

Recent reviews fetched

The AI pulls your latest customer comments. You get a clear list of what people are saying in your chat.

DRAFTS

Ready-to-use replies

Your agent writes custom responses based on the specific sentiment of each review. You get text that addresses the customer's points.

POSTING

Direct replies sent

Once you approve a response, the AI sends it to Google. Your profile stays updated without manual copy-pasting.

HUMAN

Final approval

You decide which replies go live. The AI never posts anything without your direct command.

The workflow

What your AI does when reviews arrive.

The AI does the heavy lifting of reading and writing, while you make the calls.

  1. Pull feedback

    The AI looks at your Google Business Profile to find the most recent customer comments.

    list_reviews

  2. Analyze specific comments

    If you need more context on a specific person's experience, the AI pulls the full details of that single entry.

    get_review

  3. Draft responses

    Your agent uses the review text to write a polite, relevant reply in your preferred tone.

    create_review_reply

  4. Finalize and post

    After you check the text, the AI pushes the reply to your Google profile.

    create_review_reply

Try it

Copy these to start.

Use these prompts to kick off the process in your chat.

Starting points

These are opening lines. Swap the bracketed text for your actual business name or specific review details.

Google Business Profile Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_oqBhOaKQ4WiLKsjjvOeiqpF4cj2tgHG3rrBbQVuk/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Google Business Profile capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "google-business-profile-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_oqBhOaKQ4WiLKsjjvOeiqpF4cj2tgHG3rrBbQVuk/mcp"
    }
  }
}
Copy into chat04

  • List my most recent reviews from my Google Business Profile.

  • Read the details for the review left by [Customer Name] and draft a reply.

  • Look at my latest reviews and suggest a professional response for each one.

  • Draft a reply to the 1-star review I just received and wait for my approval.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Google Business Profile once, then ask.

Follow the link to authorize the connection. Your credentials stay encrypted, and you can start chatting with your data immediately.

Connect Google Business Profile to your AI

FAQ

How this task behaves

  • 01

    Can the AI post replies automatically?

    No. The AI drafts the response, but you must tell it to post the reply.

  • 02

    Can the AI delete negative reviews?

    No. This MCP only has tools to list and reply to reviews, not to remove them.

  • 03

    Will it change my business information?

    No. The tools are limited to reading reviews and creating replies.

  • 04

    Does the AI see my login password?

    No. Your connection is handled through secure protocols, and your password is never exposed to the AI.

  • 05

    Can I use this with any AI client?

    Yes, as long as you are using an MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Google Business Profile? The Connector page answers them. See everything the Google Business Profile Connector can do

Connect Google Business Profile to Claude, Cursor, ChatGPT & more