• ACTIVE
  • DELAYED
  • PAUSED
  • MANUAL

How to manage restaurant order flow with your AI

Connect your GrabFood account to your AI client once. From there, you can control your store status and order queue through simple chat commands.

Ask AI about this page

Short answer

How can my AI manage my GrabFood orders?

Your AI acts as a digital manager that accepts incoming orders, updates driver readiness, and pauses your store when the kitchen is slammed. You get real-time control over your shop without touching the GrabFood tablet. This breakdown shows how the tools handle your kitchen's pace.

Where every action lands.

The outcomes of your commands

Every request you send to your AI results in one of these four states.

ACTIVE

Orders are live

The AI accepts new incoming requests. Your kitchen starts working on orders immediately.

DELAYED

Driver timing updated

The AI adjusts when drivers are expected. This keeps your ratings high when the kitchen is running behind.

PAUSED

Store is offline

The AI stops new orders from coming in. This happens when you tell the AI you're too busy to handle more volume.

MANUAL

Human intervention needed

If an order has a specific customer issue, the AI flags it. You'll need to step in to handle the direct communication.

The workflow

What your AI does when an order arrives.

The AI monitors your connection to GrabFood and executes your commands to keep the kitchen moving.

  1. Accepting orders

    When a new order hits your shop, the AI can confirm it immediately so it doesn't time out.

    accept_order

  2. Managing driver timing

    If the kitchen is backed up, the AI tells GrabFood to wait longer before sending a driver.

    update_ready_timemark_order_ready

  3. Checking kitchen load

    The AI looks at your current queue to see how many orders are waiting or what your current status is.

    list_ordersget_store_status

  4. Stopping the rush

    When you're overwhelmed, the AI shuts down the digital storefront to prevent more orders.

    pause_store

Try it

Copy these to start.

Use these prompts to trigger actions in GrabFood.

Starting points

These are basic commands. You can swap out specific order IDs or store names as needed.

GrabFood Partner Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_BU9xym37NSYYklP6nAe3ShWMFjqUanQbf1AcUFTq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — GrabFood Partner capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "grabfood-partner-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_BU9xym37NSYYklP6nAe3ShWMFjqUanQbf1AcUFTq/mcp"
    }
  }
}
Copy into chat04

  • Accept the latest order from GrabFood.

  • Show me all current orders in the queue.

  • Pause my GrabFood store for 30 minutes.

  • Update the ready time for order #12345.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect GrabFood Partner once, then ask.

Just link your account through the Vinkius dashboard. Your login credentials stay encrypted and secure, and you can start chatting with your AI immediately.

Connect GrabFood Partner to your AI

FAQ

How the GrabFood Connector behaves

  • 01

    Can the AI change my menu items?

    No. The AI can only manage order flow and store status. You must use the GrabFood merchant portal to edit your menu.

  • 02

    Will the AI automatically pause my store if it sees too many orders?

    No. The AI only pauses the store when you explicitly tell it to do so.

  • 03

    Can the AI talk to customers directly?

    No. The AI manages the technical order status, but you must handle all direct customer service and messaging.

  • 04

    How does the AI know when an order is ready?

    The AI uses the tools to mark orders as ready or update the expected time based on your instructions.

  • 05

    Can I see a list of all orders through my AI?

    Yes, you can ask the AI to list your current orders to see what is in the queue.

  • More questions about GrabFood Partner? The Connector page answers them. See everything the GrabFood Partner Connector can do

Connect GrabFood Partner to Claude, Cursor, ChatGPT & more