• SENT
  • FAILED
  • PENDING
  • SYNCED

How to send WhatsApp template notifications with your AI

Connect Gupshup to your AI client to trigger official business messages. Once connected, your agent handles the template selection and delivery.

Ask AI about this page

Short answer

How can I send WhatsApp templates through my AI?

Your AI uses the Gupshup MCP to call pre-approved WhatsApp business templates. It pulls the necessary template details and sends the message to your recipient. You'll see the results of these automated notifications right in your chat.

Notification outcomes

Where your messages land.

What happens when your AI triggers a notification.

SENT

Message delivered

The AI successfully executes the template request. You get confirmation that the WhatsApp notification is on its way to the customer.

FAILED

Delivery error

If a template name is wrong or parameters are missing, the AI reports the specific error. You'll know exactly why the message didn't go out.

PENDING

Human review needed

If the AI can't find a matching template or lacks the required variables, it stops and asks you for the correct info.

SYNCED

Template data pulled

The AI checks your available Gupshup templates to ensure the message matches your approved business formats.

The workflow

What your AI does when a notification is requested.

The AI handles the technical handshake between your prompt and the Gupshup API.

  1. Check templates

    The AI looks up your approved WhatsApp templates to find the right one for the task.

    get_template_info

  2. Format data

    Your agent maps the information from your conversation to the specific variables required by the template.

    get_template_info

  3. Send message

    The AI sends the finalized template and recipient data to Gupshup for immediate delivery.

    send_template_message

  4. Confirm status

    The AI verifies the request was accepted by the messaging service and tells you it's done.

    send_template_message

Try it

Copy these to start.

Use these prompts to trigger your first WhatsApp notification.

Starting points

These are basic starting lines. Swap out the bracketed info with your actual template names and phone numbers.

Gupshup Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_zWJUY2HD7eK0izOG5QNTYOdA1x7SNxZUeNTNvfPq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gupshup capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gupshup-messaging-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_zWJUY2HD7eK0izOG5QNTYOdA1x7SNxZUeNTNvfPq/mcp"
    }
  }
}
Copy into chat04

  • Send the 'order_update' template to +15550102030 with the order ID 98765.

  • Check what templates are available in my Gupshup account.

  • Use the 'appointment_reminder' template to notify +15550987654 about their 2 PM slot.

  • Send a WhatsApp notification using the 'welcome_msg' template to the contact in my recent spreadsheet.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gupshup once, then ask.

Link your Gupshup account in one click. Your credentials stay encrypted, and you can start sending messages immediately.

Connect Gupshup to your AI

FAQ

How the Gupshup Connector behaves

  • 01

    Can my AI send custom free-text messages?

    No. This specific tool is designed only for sending pre-approved WhatsApp business templates.

  • 02

    Does the AI decide which template to use?

    Yes, if you give it enough context, the AI can select the correct template from your Gupshup account.

  • 03

    Can the AI change the template content?

    No. The AI can only fill in the variables allowed by the approved template. It cannot rewrite the core message text.

  • 04

    Will the AI send messages without my permission?

    The AI only sends messages when it executes the tool in response to your specific request or an automated trigger you've set up.

  • 05

    Can I see if a message was actually delivered?

    The AI can confirm if the Gupshup API accepted the request, but it does not track real-time read receipts.

  • More questions about Gupshup? The Connector page answers them. See everything the Gupshup Connector can do

Connect Gupshup to Claude, Cursor, ChatGPT & more