• AUTO-REPLY
  • DRAFTS
  • HUMAN
  • CONTEXT

How to reply to customer messages with your AI

Connect your agent to Helpwise once. From then on, it can read through your existing threads and send replies directly.

Ask AI about this page

Short answer

How can I use my AI to reply to Helpwise messages?

Your AI pulls the full context of a conversation to understand the history before sending a response. You can have it draft replies or send them immediately through your mailboxes. This setup gives you a breakdown of how it handles your inbox.

The outcomes.

Where your replies land.

Depending on what you ask, your AI will either act or wait for you.

AUTO-REPLY

Direct responses

The AI uses the conversation history to send a message straight to the customer. You get the reply sent without manual typing.

DRAFTS

Ready to review

The AI prepares a response based on the thread context. You can check the work before it ever hits the mailbox.

HUMAN

Needs your eyes

If a thread is too complex or lacks context, the AI stops. You handle these sensitive cases manually.

CONTEXT

Full history access

The AI pulls every previous message in a thread. This ensures the reply actually makes sense given the history.

The workflow

What your AI does when a message arrives.

The AI moves from reading the thread to taking action in your Helpwise mailboxes.

  1. Read the thread

    The AI looks at the specific conversation to understand what the customer is asking and what was said before.

    get_conversation_details

  2. Draft the reply

    Using the gathered history, the AI writes a response that fits the tone and facts of the conversation.

    get_conversation_details

  3. Send the message

    Once the response is ready, the AI pushes the text out through your Helpwise mailbox.

    send_email

  4. Confirm delivery

    The AI completes the task by ensuring the message is sent to the correct recipient.

    send_email

Try it

Copy these to start.

Use these prompts to trigger actions in Helpwise.

Starting points

These are basic ways to start. Swap out the specific mailbox or conversation names to match your actual Helpwise setup.

Helpwise Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_eTzMhXPHjt998MUKDh1eEVAcfoVI7GSskq25Z99s/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Helpwise capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "helpwise-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_eTzMhXPHjt998MUKDh1eEVAcfoVI7GSskq25Z99s/mcp"
    }
  }
}
Copy into chat04

  • Read the history for the conversation in the Support mailbox and tell me what the customer needs.

  • Draft a reply to the latest message in the Sales mailbox based on our previous discussion.

  • Send a follow up email to the contact in the Help mailbox regarding their open ticket.

  • Look at the conversation history for the recent inquiry in the Billing mailbox and suggest a response.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Helpwise once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can start using these tools in your preferred AI client immediately.

Connect Helpwise to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete old conversations in Helpwise?

    No. The AI only has tools to read conversation details and send emails.

  • 02

    Will the AI send messages without me seeing them?

    It can if you tell it to send a reply directly. If you want to review first, ask it to draft the response instead.

  • 03

    Does the AI know which mailbox to use?

    Yes, as long as you specify the mailbox name in your prompt.

  • 04

    Can the AI change my Helpwise settings?

    No. The AI is limited to reading conversation data and sending messages.

  • 05

    Can it handle attachments in the email replies?

    The current tools are for reading history and sending text-based email replies.

  • More questions about Helpwise? See everything the Helpwise Connector can do

Connect Helpwise to Claude, Cursor, ChatGPT & more