• MESSAGES
  • CHANNELS
  • HUMAN
  • SYNC

How to review guest messages and sync status with your AI

Connect Hostaway to your AI client once. From there, you can ask your agent to pull recent messages or check if your booking channels are connected properly.

Ask AI about this page

Short answer

Can I check my Hostaway messages and channel status with AI?

Yes. Your AI uses Hostaway tools to fetch recent guest conversations and list your active booking channels. You'll get a clear view of your communication and connection status without logging into the Hostaway dashboard.

Where every issue lands.

The outcomes of your requests.

Depending on what you ask, your AI provides specific data from Hostaway.

MESSAGES

Recent guest chats

The AI pulls the latest conversations. You get a summary of what guests are asking right now.

CHANNELS

Connection status

The AI lists your booking channels. You can see which ones are active and connected.

HUMAN

Manual intervention

If a guest has a complex issue, the AI identifies it. You'll need to step in to handle the actual reply.

SYNC

Channel health

The AI checks your channel list. You'll know immediately if a connection is missing or broken.

The workflow

What your AI does when you ask.

Your agent handles the data retrieval so you don't have to hunt through menus.

  1. Fetch conversations

    Your agent looks up the most recent guest interactions in Hostaway.

    list_conversations

  2. Check channel links

    The AI scans your connected booking platforms to verify they are active.

    list_channels

  3. Identify issues

    The agent compares the conversation data against your channel list to find gaps.

    list_conversationslist_channels

  4. Flag for you

    The AI presents the findings. It highlights which messages need your attention or which channels are down.

    list_conversations

Try it

Copy these to start.

Use these prompts to trigger the Hostaway tools.

Starting points

These are basic ways to start. Swap out the specific channel or guest names to get exact results.

Hostaway Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ut0JWUGo7BlklY5IiBhtleMfYEOGBlad7hITFK4j/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Hostaway capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "hostaway-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ut0JWUGo7BlklY5IiBhtleMfYEOGBlad7hITFK4j/mcp"
    }
  }
}
Copy into chat04

  • Show me the most recent guest conversations from Hostaway.

  • List all my booking channels and tell me if they are connected.

  • Are there any new messages from guests on Airbnb?

  • Check the status of my Expedia channel connection.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Hostaway once, then ask.

Click the link to connect your Hostaway account. Your credentials stay encrypted and secure. Once connected, you can use any of these commands in your preferred AI client.

Connect Hostaway to your AI

FAQ

How this task behaves.

  • 01

    Can the AI reply to guests for me?

    No. The current tools only allow the AI to read conversations and list channels. You must send all replies yourself.

  • 02

    Can the AI fix a broken channel connection?

    No. The AI can tell you if a channel is disconnected, but it cannot change settings or re-establish connections in Hostaway.

  • 03

    Does the AI see all my guest data?

    The AI only sees the data it retrieves through the specific tools provided, such as conversation history and channel lists.

  • 04

    Can I delete conversations using the AI?

    No. There are no tools available to delete or modify existing guest conversations.

  • 05

    How often does the AI check for new messages?

    The AI only checks for new messages when you explicitly ask it to via a prompt.

  • More questions about Hostaway? See everything the Hostaway Connector can do

Connect Hostaway to Claude, Cursor, ChatGPT & more