• SYNC
  • SEARCH
  • CLEAN
  • REVIEW

How to manage customer profiles with your AI

Connect Infobip to your AI client to handle customer data through simple chat commands. You can update contact details or clean up your CDP without opening the Infobip dashboard.

Ask AI about this page

Short answer

Can I update Infobip customer data with my AI?

Yes. You can use your AI to search for people, update their names, add new profiles, or delete existing ones in the Infobip People CDP. This allows you to keep your customer data current using plain English. You'll see how the AI handles these requests below.

Data management outcomes

Where your data changes land.

Your AI handles the heavy lifting in Infobip People.

SYNC

Fresh customer records

The AI adds or updates people in your CDP using upsert_crm_person. Your database stays current with the latest info.

SEARCH

Instant profile lookups

Use get_person_details to pull specific info on a contact. You get the data you need without clicking through menus.

CLEAN

Removed stale data

The AI uses delete_crm_person to wipe out old or incorrect profiles. This keeps your CDP clean and accurate.

REVIEW

Human oversight needed

The AI flags large-scale changes or bulk deletions for you. You decide when to finalize major data wipes.

The workflow

What your AI does when you ask for data changes.

Your AI translates your text into specific Infobip API calls to modify your CDP.

  1. Find the person

    The AI first locates the specific individual in your Infobip database to ensure it's acting on the right record.

    list_crm_people

  2. Apply updates

    Once identified, the AI modifies the profile details, such as changing a name or adding new contact info.

    update_person_nameupsert_crm_person

  3. Remove records

    If you need to purge a profile, the AI executes a deletion command for that specific person.

    delete_crm_person

  4. Verify the change

    The AI checks the record after the update to confirm the new data is correctly saved in the CDP.

    get_person_details

Try it

Copy these to start.

Use these prompts to trigger actions in Infobip.

Starting points

These are basic commands. Swap out the names and email addresses with your actual Infobip customer data.

Infobip Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Infobip capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "infobip-omnichannel-communications-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
    }
  }
}
Copy into chat04

  • Find the contact with the email user@example.com and tell me their details.

  • Update the name for the person with email customer@domain.com to Alex Smith.

  • Add a new person to Infobip with the email hello@world.com and name Jordan.

  • Delete the customer profile associated with the email old_user@test.com.

  • Claude
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  • Cursor
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  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Infobip once, then ask.

Just link your account through the Vinkius dashboard. Your credentials stay encrypted, and you can start chatting with your data immediately.

Connect Infobip to your AI

FAQ

How the Infobip Connector behaves

  • 01

    Can the AI delete all my customers at once?

    No. The AI can only delete specific people that you identify in your prompt.

  • 02

    Can I change a customer's phone number?

    Yes, you can use the upsert tool to update various contact details for a person.

  • 03

    Does the AI automatically sync with my other marketing tools?

    No. This Connector specifically manages data within the Infobip People CDP.

  • 04

    Will the AI make mistakes with names?

    The AI uses the update tool to change names, but you should always verify the final result if accuracy is critical.

  • 05

    Can the AI create new segments in Infobip?

    No. The current tools are limited to managing individual person profiles.

  • More questions about Infobip? See everything the Infobip Connector can do

Connect Infobip to Claude, Cursor, ChatGPT & more