• FILTERED
  • ENRICHED
  • READY
  • HUMAN

How to search and qualify leads with your AI

Connect Intercom to your AI client once. After that, you can query your database to find specific people or companies based on their attributes.

Ask AI about this page

Short answer

How can I find and qualify leads in Intercom using AI?

Your agent uses the Intercom MCP to scan your contact list and pull specific custom attributes or company data. You can filter for high-intent users or specific company profiles to build a target list. You'll see exactly how the AI handles the search and inspection below.

Lead intelligence outcomes

Where your lead data lands

The AI turns raw Intercom data into organized lead lists.

FILTERED

Targeted contact lists

The AI scans your database for specific attributes. You get a list of people who meet your exact criteria.

ENRICHED

Deep contact profiles

The AI pulls custom attributes and company details. You see the full context of a lead without clicking through the Intercom UI.

READY

Qualified prospects

The AI identifies which contacts match your ideal customer profile. You can immediately see who is worth reaching out to.

HUMAN

Manual outreach

The AI identifies the best leads for you. You decide which specific conversations to start based on the data provided.

The workflow

What your AI does when <the thing arrives>.

The AI acts as a bridge between your natural language questions and your Intercom database.

  1. Find the right people

    The AI looks through your entire Intercom database to find contacts that match your specific search terms or filters.

    search_contacts

  2. Pull contact lists

    If you need a broad overview, the AI can pull a list of contacts to see who is currently in your system.

    list_contacts

  3. Inspect specific details

    Once a lead is found, the AI pulls their specific custom attributes or company information to give you the full picture.

    get_contact_details

  4. Qualify the lead

    The AI compares the retrieved data against your requirements to tell you if the contact is a good fit.

    get_contact_details

Try it

Copy these to start.

Use these prompts to begin searching your Intercom data.

Starting points

Replace the bracketed text with your actual Intercom attribute names or company names.

Intercom Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_qoUrlmlTTggBeTYddoFi9g3ZbW5owVpzHSIHRDqk/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Intercom capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "intercom-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_qoUrlmlTTggBeTYddoFi9g3ZbW5owVpzHSIHRDqk/mcp"
    }
  }
}
Copy into chat04

  • Find all contacts in Intercom where the 'plan_type' attribute is 'enterprise'.

  • List all contacts from the company 'Acme Corp' and show me their custom attributes.

  • Search for contacts in Intercom who have the 'last_login' attribute from the last 30 days.

  • Get the details for the contact with the email 'sara@example.com' and tell me their company info.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Intercom once, then ask.

You only need to link your account once. Your login credentials stay encrypted, and you can immediately start asking your AI about your Intercom data.

Connect Intercom to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete contacts in Intercom?

    No. The AI can only search and read contact data. It cannot delete or modify any records in your Intercom account.

  • 02

    Can I use this to send messages to customers?

    No. This MCP is designed for searching and retrieving data. It does not have the tools to send messages or trigger Intercom conversations.

  • 03

    Can the AI see all my custom attributes?

    Yes. If the attribute exists in your Intercom database, the AI can retrieve it using the contact details tool.

  • 04

    Does the AI update my CRM automatically?

    No. The AI only reads from Intercom. It does not write data back to Intercom or any other CRM.

  • 05

    How does the AI find specific companies?

    The AI uses the search tools to look through your contact and company data to find matches for the names or attributes you provide.

  • More questions about Intercom? The Connector page answers them. See everything the Intercom Connector can do

Connect Intercom to Claude, Cursor, ChatGPT & more