• TRIAGE
  • CONTEXT
  • DRAFTS
  • HUMAN

How to manage customer questions with your AI

Connect Judge.me to your agent to find unanswered inquiries and draft replies using your existing customer data.

Ask AI about this page

Short answer

How can my AI help with Judge.me questions?

Your agent scans for unanswered inquiries and pulls the context from previous answers to draft replies. You get a filtered list of what needs attention and the exact text to fix it.

Where your replies land.

The outcomes of the triage.

The AI organizes your Judge.me data into these four categories.

TRIAGE

Unanswered questions

The AI finds every question currently sitting without a response. You get a clean list of what needs your attention.

CONTEXT

Existing answer data

The agent pulls previous answers to ensure new drafts match your existing tone and facts. This prevents repetitive or conflicting replies.

DRAFTS

Ready to send

The AI generates response drafts based on the question and the context it found. You just review and hit send.

HUMAN

Needs your eyes

Questions that lack enough context for a safe draft are flagged. These stay in your queue for manual review.

The workflow

What your AI does when the questions arrive.

The AI handles the heavy lifting of searching and reading so you don't have to.

  1. Identify gaps

    The agent looks through your Judge.me account to find questions that haven't been addressed yet.

    list_questions

  2. Fetch specific inquiry

    Once a question is identified, the agent pulls the full text of that specific customer message.

    get_question

  3. Gather context

    The agent looks at previous answers to understand how you typically handle similar topics.

    list_answers

  4. Draft the response

    Using the question and the gathered context, the agent writes a response for you to check.

    get_questionlist_answers

Try it

Copy these to start.

Use these prompts to kick off the process in your chat client.

Starting points

These are opening lines. Swap the bracketed text with your specific needs.

Judge.me Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_DQW1YgUk2L36c4q7PBCrsekaJPUapdC6J7QbyoxX/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Judge.me capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "judgeme-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_DQW1YgUk2L36c4q7PBCrsekaJPUapdC6J7QbyoxX/mcp"
    }
  }
}
Copy into chat04

  • List all the unanswered questions in my Judge.me account.

  • Look at the last question from customer 'Alex Smith' and draft a reply.

  • Find the unanswered question about shipping delays and check our previous answers for context.

  • Summarize all recent customer questions from Judge.me so I can see the main issues.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Judge.me once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Judge.me to your AI

FAQ

How this task behaves.

  • 01

    Can the AI post the answer directly to Judge.me?

    No. The AI only drafts the response. You must review and submit the final answer yourself.

  • 02

    Will the AI delete any of my customer reviews?

    No. This MCP only has tools to read questions and answers. It cannot delete or modify existing data.

  • 03

    How does the AI know what to say?

    It uses the specific question text and the list of previous answers to ensure the draft is relevant.

  • 04

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 05

    Does the AI see all my customer data?

    The AI only accesses the specific questions and answers it needs to perform the tasks you request.

  • More questions about Judge.me? See everything the Judge.me Connector can do

Connect Judge.me to Claude, Cursor, ChatGPT & more