• PENDING
  • CONTEXT
  • HISTORY
  • HUMAN

How to track and manage customer questions with your AI

Connect Junip to your AI client once. From there, your agent handles the heavy lifting of finding and organizing customer inquiries.

Ask AI about this page

Short answer

How can I use my AI to track customer questions?

Your AI pulls a list of all current questions and identifies which ones haven't been answered yet. It then grabs the specific details for each inquiry so you can draft a response immediately. You'll see exactly what's pending and what's already handled.

Where inquiries land.

Organized customer feedback.

The AI sorts your Junip data into these specific outcomes.

PENDING

Unanswered questions

The AI identifies questions without responses. You get a clean list of what needs your attention right now.

CONTEXT

Full inquiry details

The AI pulls the specific content of a question. You get the full picture without clicking through the Junip dashboard.

HISTORY

Previous answers

The AI looks up what has already been said. You'll see existing replies to ensure your next response stays consistent.

HUMAN

Needs your input

The AI flags complex or sensitive questions. These stay in your queue for you to handle personally.

The workflow

What your AI does when a question arrives.

Your agent acts as a filter between Junip and your chat interface.

  1. Scan for questions

    The AI checks your Junip account to find all active customer inquiries.

    list_questions

  2. Identify gaps

    The AI looks through the list to find specific questions that are still waiting for a reply.

    list_questions

  3. Pull details

    Once you pick a question, the AI grabs the exact text and context for that specific inquiry.

    get_question

  4. Review history

    The AI checks the existing responses to see how the conversation has progressed.

    list_answers

Try it

Copy these to start.

Use these prompts to kick off the process.

Starting points

These are basic ways to start. Swap out the specific channel or contact name to match your actual data.

Junip Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_QBtML4bX2nhJ6sFVEO0YElITyvgCm1zT4jOOHLck/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Junip capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "junip-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_QBtML4bX2nhJ6sFVEO0YElITyvgCm1zT4jOOHLck/mcp"
    }
  }
}
Copy into chat04

  • List all the unanswered questions from Junip.

  • Get the details for the question from the Support channel.

  • Show me the answers that were already provided for the recent inquiry from Alex Smith.

  • Find all questions in Junip that haven't been addressed yet.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Junip once, then ask.

Just follow the link to connect your account. Your credentials stay encrypted, and you can start chatting with your data immediately.

Connect Junip to your AI

FAQ

How this task behaves.

  • 01

    Can the AI reply to customers for me?

    No. The AI can only read questions and existing answers. You must send the actual replies yourself.

  • 02

    Can the AI delete questions from Junip?

    No. This MCP only provides tools to list and get question data. It cannot modify or delete your records.

  • 03

    How does the AI know which questions are unanswered?

    It uses the list of questions to see which ones do not have associated answers in the system.

  • 04

    Does the AI see all my customer data?

    The AI only sees the specific questions and answers you ask it to retrieve through the tools.

  • 05

    Can I use this with Claude?

    Yes, you can use this with any MCP-compatible client like Claude or Cursor once you've connected it.

  • More questions about Junip? See everything the Junip Connector can do

Connect Junip to Claude, Cursor, ChatGPT & more