• STATUS
  • CONTACT
  • LISTS
  • HUMAN

How to track shipments and carrier info with your AI

Connect Kargo to your AI client once. After that, you can pull shipment updates and carrier details just by asking.

Ask AI about this page

Short answer

How can I track shipments and get carrier info using AI?

Your AI uses Kargo to pull live shipment statuses and carrier contact info directly into your chat. You'll get specific tracking updates and the contact details you need to resolve issues. Here is how it works.

The outcomes

What you get from your AI

The AI handles the data retrieval so you don't have to hunt through portals.

STATUS

Live shipment updates

The AI pulls current location and status data for any specific shipment you ask about.

CONTACT

Carrier details

Get the phone numbers or contact info for the carrier handling your freight immediately.

LISTS

Shipment overviews

Ask for a summary of all active shipments to see what's moving at a glance.

HUMAN

Manual intervention

You still need to call the carrier or manually resolve delivery issues yourself.

The workflow

What your AI does when you ask for updates.

The AI acts as a bridge between your chat interface and the Kargo data.

  1. Find your freight

    The AI looks through your current shipment records to find the specific ID or reference you mentioned.

    list_shipments

  2. Pull status data

    Once the shipment is identified, the AI grabs the most recent tracking and location details.

    get_shipment

  3. Identify the carrier

    The AI looks up which company is moving the goods for that specific shipment.

    get_carrier_info

  4. Deliver the answer

    The AI presents the status and contact info in your chat window.

    get_shipment

Try it

Copy these to start.

Use these prompts to test the connection.

Starting points

These are opening lines. Swap out the shipment IDs or carrier names with your actual data.

Kargo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_PprzxiOu32YBZjGUbBOGNqHfFLbaZKiqcU5gdNfJ/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Kargo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "kargo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_PprzxiOu32YBZjGUbBOGNqHfFLbaZKiqcU5gdNfJ/mcp"
    }
  }
}
Copy into chat04

  • List all my current shipments.

  • What is the status of shipment #88291?

  • Give me the contact information for the carrier on shipment #4402.

  • Which shipments are currently delayed?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Kargo once, then ask.

Click the link to connect. Your credentials stay encrypted on our side. Once connected, you can use these tools in any compatible client.

Connect Kargo to your AI

FAQ

How this task behaves

  • 01

    Can the AI change the delivery address?

    No. The AI can only read shipment and carrier data. You must log into your carrier portal to change any shipment details.

  • 02

    Can the AI contact the carrier for me?

    No. The AI provides the carrier's contact info, but you have to make the actual phone call or send the email.

  • 03

    Does the AI see all my historical data?

    The AI can see any shipment data that is accessible through the Kargo tools.

  • 04

    Can the AI delete a shipment record?

    No. There are no tools available to delete or modify shipment records.

  • 05

    How often does the status update?

    The AI retrieves real-time data from Kargo every time you ask a question.

  • More questions about Kargo? The Connector page answers them. See everything the Kargo Connector can do

Connect Kargo to Claude, Cursor, ChatGPT & more