• USER DATA
  • ORG DATA
  • TEAM DATA
  • HUMAN

How to lookup user and team data with your AI

Connect Kayako to your AI client once. After that, you can pull any user or team information you need just by asking.

Ask AI about this page

Short answer

Can I ask my AI for Kayako user and team info?

Yes. Your AI uses the Kayako MCP to fetch specific profiles, organization lists, and team rosters. You'll get the exact data you need without leaving your chat interface.

Where every piece of data lands.

Information outcomes

Your AI pulls specific data points from Kayako to answer your questions.

USER DATA

Detailed user profiles

The AI pulls specific contact details and account info for any user you ask about.

ORG DATA

Organization hierarchies

Get a clear view of how different organizations are structured in your Kayako instance.

TEAM DATA

Support team rosters

Identify which teams exist and who is assigned to them instantly.

HUMAN

Manual verification

If you need to change a user's permission or delete an account, you'll still need to log in to Kayako directly.

The workflow

What your AI does when you ask for data.

The AI maps your question to the right Kayako data request.

  1. Identify the user

    The AI searches for the specific person you mentioned to get their profile details.

    list_users

  2. Map the organization

    It looks up the organization associated with a user or ticket.

    list_organizations

  3. Locate the team

    The AI finds the specific support group responsible for a task.

    list_teams

  4. List team members

    It pulls the roster of people assigned to a specific team.

    list_team_members

Try it

Copy these to start.

Use these prompts to test the connection.

Starting points

These are just examples. Swap out the names for the actual users or teams you're looking for.

Kayako Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Kayako capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "kayako-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}
Copy into chat04

  • Who is the user with the email alex@example.com?

  • Show me all the organizations in my Kayako account.

  • Which members are on the Support Tier 1 team?

  • List all the teams currently set up in Kayako.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Kayako once, then ask.

Click the link to connect your account. Your login stays encrypted on our end, and you can immediately start asking questions in your preferred AI client.

Connect Kayako to your AI

FAQ

How this task behaves

  • 01

    Can the AI change user permissions?

    No. This MCP is for retrieving data. You must use the Kayako dashboard to change permissions or settings.

  • 02

    Can I delete a team through the AI?

    No. The AI can only list and read team information. Deletions must be done manually in Kayako.

  • 03

    Does the AI see all my Kayako data?

    The AI only sees the data it can access through the specific tools provided in the manifest.

  • 04

    Can I search for users by name?

    Yes, you can ask your AI to find users by name, email, or other profile details.

  • 05

    Can the AI create new organizations?

    No. The current tools only allow for listing existing organizations and teams.

  • More questions about Kayako? See everything the Kayako Connector can do

Connect Kayako to Claude, Cursor, ChatGPT & more