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Connect Kayako to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support queue from a single chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 21 capabilities

We ship only the actions that matter.

Capability set01 / 06

01-04

4 capabilities in this set.

Part of 21 available through Kayako.

  1. 01

    List article comments

    View comments left on specific Help Center articles.

  2. 02

    List categories

    List the categories used to organize your Help Center content.

  3. 03

    List teams

    Retrieve a list of all configured support teams.

  4. 04

    List brands

    List the different brands managed within your Kayako instance.

Capability set02 / 06

05-08

4 capabilities in this set.

Part of 21 available through Kayako.

  1. 05

    List case posts

    Read all messages and posts within a specific Kayako case.

  2. 06

    List cases

    Retrieve a list of existing support conversations and cases.

  3. 07

    Create user

    Add new user profiles to your Kayako instance.

  4. 08

    List endpoints

    Check the automation endpoints available in your instance.

Capability set03 / 06

09-12

4 capabilities in this set.

Part of 21 available through Kayako.

  1. 09

    List macros

    View the macros you have set up for support automation.

  2. 10

    Get me

    Retrieve the details of the currently authenticated Kayako agent.

  3. 11

    List organizations

    Get a list of organizations registered in Kayako.

  4. 12

    List team members

    See who belongs to a specific Kayako support team.

Capability set04 / 06

13-15

3 capabilities in this set.

Part of 21 available through Kayako.

  1. 13

    List users

    Get a list of Kayako users with support for pagination.

  2. 14

    List views

    Access your configured Kayako views to see how support queues are organized.

  3. 15

    Create case

    Start a new support conversation by creating a Kayako case.

Capability set05 / 06

16-18

3 capabilities in this set.

Part of 21 available through Kayako.

  1. 16

    Create file

    Upload files directly to Kayako to attach them to cases or records.

  2. 17

    List articles

    Pull a list of articles from your Kayako Help Center.

  3. 18

    List locales

    Check the available locales configured in your Kayako setup.

Capability set06 / 06

19-21

3 capabilities in this set.

Part of 21 available through Kayako.

  1. 19

    List monitors

    View the automation monitors you have configured.

  2. 20

    List sections

    Browse the different sections within your Kayako Help Center.

  3. 21

    List triggers

    Review the automation triggers currently active in Kayako.

Real work

What teams actually run

01

Rapid Ticket Triage

Ask your agent to list recent cases to quickly identify urgent issues.

02

Customer Context Retrieval

Pull up a user's organization history to provide better support.

03

Documentation Audits

Check Help Center categories and articles to ensure they are up to date.

04

Team Management

Verify which team members are available or assigned to specific groups.

Automate a task

Put Kayako to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Kayako works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Kayako to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

928ms average. Fast in production.

Kayako is checked daily against the live service.

Daily averagePeak 1334ms
Oct 3Today
Fastest day
686ms
Slowest day
1334ms
14-day trend
Slowing+7%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 21 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Kayako, so you can see the experience inside your AI.

It does not authenticate your account with Kayako. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Kayako Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Kayako capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "kayako-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Kayako in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Kayako owners hand off.

This MCP is built for professionals who live in helpdesk environments and need to move between support tasks and other work without constant tab switching.

  • 01

    Support Leads

    They use the agent to monitor case volumes and manage team assignments.

  • 02

    Customer Success Managers

    They use the agent to look up user profiles and organization history.

  • 03

    Technical Writers

    They use the agent to verify Help Center articles and categories.

FAQ

Questions Kayako owners ask.

  • 01

    How do I connect my Kayako account?

    You need to provide your Kayako Domain and an API Access Token during the setup process on Vinkius.

  • 02

    Which AI clients can I use with this MCP?

    You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Can I create new tickets through the AI?

    Yes, you can use the create_case capability to start new conversations in Kayako.

  • 04

    Does this MCP support Help Center management?

    Yes, it includes capabilities to list articles, categories, and even view article comments.

  • 05

    Where is my data hosted?

    Vinkius hosts the MCP and manages the connection to your Kayako instance.

  • 06

    How can I view the conversation history of a specific support ticket?

    You can use the list_case_posts capability by providing the specific Case ID. This will retrieve all messages, replies, and internal notes associated with that conversation.

  • 07

    Is it possible to browse Help Center articles through the AI?

    Yes! Use the list_articles capability to fetch knowledge base content and list_categories to see how the information is structured within your Kayako Help Center.

  • 08

    Can I create a new support case directly from the chat?

    Absolutely. The create_case capability allows you to open a new support ticket by providing a subject and the initial message contents.

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