• LOGS
  • REPORTS
  • ROOT CAUSE
  • HUMAN

How to troubleshoot video delivery with your AI

Connect Limelight Networks to your agent to turn raw delivery data into clear answers about playback failures.

Ask AI about this page

Short answer

How can I fix video playback issues using my AI?

Your AI pulls real-time playback reports and system logs to pinpoint errors in the delivery chain. You get a direct breakdown of where the stream is breaking.

Where the data goes.

Diagnostic outcomes.

The AI processes the raw Limelight data into these specific results.

LOGS

System error identification

The AI scans through the logs to find specific error codes or timeout events. You get a list of the exact failures occurring in the network.

REPORTS

Playback health checks

Your agent pulls playback reports to see how many users are experiencing buffering or failed starts. This identifies if a problem is widespread or isolated.

ROOT CAUSE

Direct failure analysis

By comparing logs against playback stats, the AI connects a specific error to a user experience. You see the link between a server issue and a dropped stream.

HUMAN

Manual intervention needed

The AI flags issues that require you to change CDN configurations or update your manifest. It tells you what to fix, but you still pull the trigger on the changes.

The workflow

What your AI does when a playback issue arrives.

Instead of you digging through dashboards, your agent pulls the specific data points needed to solve the problem.

  1. Gathering error data

    The agent looks for recent system events to see if the edge servers are reporting issues.

    list_logs

  2. Checking user experience

    The AI pulls the latest delivery stats to see how the actual video playback is performing.

    get_playback_report

  3. Correlating the data

    The agent compares the system logs against the playback reports to find the source of the lag.

    list_logsget_playback_report

  4. Summarizing the fix

    The AI presents a clear summary of what went wrong and what you need to do to resolve it.

    get_playback_report

Try it

Copy these to start.

Use these prompts to kick off a troubleshooting session.

Starting points

Replace the bracketed info with your specific error codes or timeframes.

Edgio Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_aMyMSSD34m1n2VvE6PGmBEvHbFDlz6F4dDbsz86G/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Edgio capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "limelight-networks-edgio-cdn-streaming-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_aMyMSSD34m1n2VvE6PGmBEvHbFDlz6F4dDbsz86G/mcp"
    }
  }
}
Copy into chat04

  • Check the recent system logs for any error codes related to the London edge server.

  • Get a playback report for the last hour to see if buffering rates have spiked.

  • Compare the error logs from the last ten minutes with the current playback report.

  • Summarize the main causes for the playback failures reported in the latest logs.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Limelight Networks once, then ask.

Enter your credentials once to link the MCP. Your agent will then have immediate access to your delivery data.

Connect Limelight Networks to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change my CDN settings?

    No. The AI can only read logs and playback reports. You must make all configuration changes manually in your Limelight dashboard.

  • 02

    Can the AI fix a broken stream automatically?

    No. The AI identifies the cause of the failure, but it does not have the tools to modify the stream or the network settings.

  • 03

    How much data can the AI access?

    The AI can access any system logs and playback reports that your account permissions allow through the provided tools.

  • 04

    Does the AI store my login info?

    No. Your credentials stay encrypted and are used only to facilitate the connection between the MCP and your client.

  • 05

    Can I use this with any AI client?

    Yes, as long as you are using an MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Limelight Networks? The Connector page answers them. See everything the Limelight Networks Connector can do

Connect Edgio to Claude, Cursor, ChatGPT & more