• LOGS
  • CONFIG
  • METRICS
  • HUMAN

How to audit support activity with your AI

Connect LiveAgent to your AI client to pull real-time support data. Once connected, you can query logs and performance metrics through a simple chat interface.

Ask AI about this page

Short answer

How can I audit my support activity using AI?

Your AI pulls call records, phone configurations, and agent performance reports to give you a clear view of your support operations. You get instant visibility into workload and communication patterns without digging through manual dashboards.

The audit outcomes

What you can monitor.

The AI processes LiveAgent data to produce these specific insights.

LOGS

Call history review

The AI pulls specific call records to help you track conversation trends and history.

CONFIG

Phone setup checks

Check your active phone number configurations to ensure routing is correct.

METRICS

Agent performance

Get detailed reports on how individual agents are handling their workload.

HUMAN

Manual intervention

Identify specific calls or agent issues that require your direct attention.

The workflow

What your AI does when the data arrives.

The AI acts as a bridge between your chat interface and your LiveAgent account.

  1. Fetch call data

    The AI gathers all recent communication logs to build a baseline of activity.

    list_calls

  2. Verify phone settings

    It checks your current phone number setups to confirm everything is mapped right.

    list_phone_numbers

  3. Analyze workload

    The AI pulls time-based reports to see how much time is spent on different tasks.

    list_time_reports

  4. Inspect agent profiles

    It retrieves specific details for individual team members to evaluate performance.

    get_agent

Try it

Copy these to start.

Use these prompts to begin your audit.

Starting points

These are basic questions. Swap out the specific names or timeframes to get exactly what you need.

LiveAgent Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_oe1b5Ezlx4dDSS15tUk8iqnL27oDVFy5O1bIe6V8/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — LiveAgent capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "liveagent-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_oe1b5Ezlx4dDSS15tUk8iqnL27oDVFy5O1bIe6V8/mcp"
    }
  }
}
Copy into chat04

  • Show me the call records from the last 24 hours.

  • List all the phone numbers currently configured in LiveAgent.

  • Get the performance report for agent Sarah.

  • Pull the time reports for the support team from yesterday.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect LiveAgent once, then ask.

Just link your account via the Vinkius dashboard. Your credentials stay encrypted, and you can immediately start chatting with your data in any MCP-compatible client.

Connect LiveAgent to your AI

FAQ

How the audit works

  • 01

    Can the AI change my phone number settings?

    No. The AI can only read and list your current configurations.

  • 02

    Can I use this to delete call logs?

    No. The tools only allow for retrieving and listing existing data.

  • 03

    Does the AI see my login password?

    No. Your connection is handled securely, and your credentials are never exposed to the AI.

  • 04

    Can the AI assign new tasks to agents?

    No. The AI is limited to reading call records, phone numbers, time reports, and agent details.

  • 05

    How often does the data refresh?

    The AI pulls fresh data from LiveAgent every time you run a command.

  • More questions about LiveAgent? The Connector page answers them. See everything the LiveAgent Connector can do

Connect LiveAgent to Claude, Cursor, ChatGPT & more