How do I connect LiveAgent to my AI client?

You subscribe to the MCP on Vinkius and enter your LiveAgent Domain and API Key. Once connected, you can use it immediately in any MCP-compatible client like Claude or Cursor.

Can I add internal notes to tickets?

Yes, you can use the add_conversation_message capability to add both new messages and internal notes to any conversation.

Does this work with my existing LiveAgent data?

Yes, this MCP connects directly to your LiveAgent account using your API credentials to access your existing tickets, calls, and customer data.

Which AI clients are compatible?

This MCP works with any client that supports the Model Context Protocol, including Claude, Cursor, and Windsurf.

Can I filter tickets by status?

Yes, the list_tickets capability supports both simple and advanced JSON filters to help you find specific tickets by status or date.

Can I add internal notes to a ticket that the customer won't see?

Yes! Use the add_conversation_message capability and set the type parameter to 'N' (Note). This will append an internal note to the conversation visible only to your team.

How can I see the history of changes for a specific ticket?

You can use the list_ticket_history capability. It provides a chronological record of all actions and changes associated with your tickets.

Is it possible to list all companies registered in my LiveAgent account?

Yes, the list_companies capability allows you to retrieve a list of all companies stored in your CRM database within LiveAgent.

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Connect LiveAgent to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support operation through your AI client.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 16 capabilities

We ship only the actions that matter.

Capability set01 / 04

01-04

4 capabilities in this set.

Part of 16 available through LiveAgent.

01
Add customer fields
This capability adds custom field values to a specific customer profile.
02
Add conversation message
Use this to send a new message or an internal note to a conversation.
03
List calls
Use this to get call records via cursor-based pagination.
04
List companies
This capability provides a list of all companies in your account.

Capability set02 / 04

05-08

4 capabilities in this set.

Part of 16 available through LiveAgent.

05
List conversations
This capability lists conversations and tickets with support for filtering.
06
Delete conversation
This capability removes a conversation from the system.
07
Get company
This capability retrieves information for a specific company.
08
Get conversation
This capability pulls the specific details of a single conversation.

Capability set03 / 04

09-12

4 capabilities in this set.

Part of 16 available through LiveAgent.

09
List phone numbers
This capability retrieves your configured phone numbers using cursor-based pagination.
10
Get settings
This capability retrieves your account settings.
11
List ticket history
This capability pulls the history for tickets using cursor-based pagination.
12
List tickets
This capability retrieves a list of tickets using simple or advanced JSON filters.

Capability set04 / 04

13-16

4 capabilities in this set.

Part of 16 available through LiveAgent.

13
List time reports
This capability pulls time reports using cursor-based pagination.
14
Update conversation status
Use this to change the status of a conversation.
15
Get agent
Use this to fetch agent profiles and their authentication tokens.
16
List customer groups
This capability returns a list of all defined customer groups.

Real work

What teams actually run

Rapid Troubleshooting

A developer pulls a customer's conversation history to understand a bug report without leaving the code editor.

Support Oversight

A support lead asks for a list of open tickets to gauge current workload.

Internal Collaboration

An agent adds an internal note to a ticket to update a teammate on a specific investigation.

Account Auditing

A manager retrieves call records to verify recent phone interactions with a client.

Automate a task

Put LiveAgent to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

LiveAgent works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put LiveAgent to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

934ms average. Fast in production.

LiveAgent is checked daily against the live service.

Daily averagePeak 1080ms

Oct 5Today

Fastest day: 762ms
Slowest day: 1080ms
14-day trend: Stable+2%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 16 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of LiveAgent, so you can see the experience inside your AI.

It does not authenticate your account with LiveAgent. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

LiveAgent Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_oe1b5Ezlx4dDSS15tUk8iqnL27oDVFy5O1bIe6V8/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — LiveAgent capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "liveagent-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_oe1b5Ezlx4dDSS15tUk8iqnL27oDVFy5O1bIe6V8/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up LiveAgent in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work LiveAgent owners hand off.

This MCP is built for teams that live in their IDEs or chat clients and need quick access to support data.

01
Support Leads
They ask the agent to monitor ticket volumes and agent performance.
02
Developers
They pull support data into their workflows or debug customer issues from the IDE.
03
Customer Success Managers
They use the agent to quickly grab conversation history and company details before meetings.

FAQ

Questions LiveAgent owners ask.

01
How do I connect LiveAgent to my AI client?
You subscribe to the MCP on Vinkius and enter your LiveAgent Domain and API Key. Once connected, you can use it immediately in any MCP-compatible client like Claude or Cursor.
02
Can I add internal notes to tickets?
Yes, you can use the add_conversation_message capability to add both new messages and internal notes to any conversation.
03
Does this work with my existing LiveAgent data?
Yes, this MCP connects directly to your LiveAgent account using your API credentials to access your existing tickets, calls, and customer data.
04
Which AI clients are compatible?
This MCP works with any client that supports the Model Context Protocol, including Claude, Cursor, and Windsurf.
05
Can I filter tickets by status?
Yes, the list_tickets capability supports both simple and advanced JSON filters to help you find specific tickets by status or date.
06
Can I add internal notes to a ticket that the customer won't see?
Yes! Use the add_conversation_message capability and set the type parameter to 'N' (Note). This will append an internal note to the conversation visible only to your team.
07
How can I see the history of changes for a specific ticket?
You can use the list_ticket_history capability. It provides a chronological record of all actions and changes associated with your tickets.
08
Is it possible to list all companies registered in my LiveAgent account?
Yes, the list_companies capability allows you to retrieve a list of all companies stored in your CRM database within LiveAgent.

Explore

More in Customer Support

Connect LiveAgent to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Add customer fields

Add conversation message

List calls

List companies

05-08

List conversations

Delete conversation

Get company

Get conversation

09-12

List phone numbers

Get settings

List ticket history

List tickets

13-16

List time reports

Update conversation status

Get agent

List customer groups

What teams actually run

Rapid Troubleshooting

Support Oversight

Internal Collaboration

Account Auditing

Building your own app? The connector is yours to use.

LiveAgent Connector

Claude Desktop

Support Leads

Developers

Customer Success Managers

How do I connect LiveAgent to my AI client?

Can I add internal notes to tickets?

Does this work with my existing LiveAgent data?

Which AI clients are compatible?

Can I filter tickets by status?

Can I add internal notes to a ticket that the customer won't see?

How can I see the history of changes for a specific ticket?

Is it possible to list all companies registered in my LiveAgent account?

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