• VALID
  • EXPIRED
  • MISMATCH
  • HUMAN

How to debug user subscription status with your AI

Connect Memberstack to your AI client to instantly pull member data and plan details. You can stop manually digging through dashboards to find out why access is blocked.

Ask AI about this page

Short answer

Why can't my user access this feature?

Your AI pulls the user's current plan and custom field data from Memberstack to see if they meet your requirements. This reveals if a subscription expired or if a specific metadata flag is missing. You'll see exactly where the mismatch is.

Where every issue lands.

Subscription troubleshooting outcomes

The AI categorizes the data it finds into these specific buckets.

VALID

Active access confirmed

The AI finds a matching plan and all required custom fields are set. You get confirmation that the user is correctly provisioned.

EXPIRED

Subscription lapsed

The AI identifies that the user's plan is no longer active. You'll see the specific plan details that caused the lockout.

MISMATCH

Missing custom data

The user has a valid plan, but a specific custom field needed for access is empty or wrong. This points to a logic error in your app.

HUMAN

Manual intervention needed

The AI can't find the user or the data is completely inconsistent. You'll need to step in and check the Memberstack dashboard manually.

The workflow

What your AI does when the issue arrives.

Instead of you clicking through menus, your AI performs the lookup and analysis.

  1. Locate the user

    The AI finds the specific member in your database using their email or ID.

    search_members

  2. Pull profile data

    The AI retrieves the full profile, including any custom fields you use for permissions.

    get_member

  3. Check plan status

    The AI looks at the specific subscription tiers and statuses tied to that account.

    get_member_plans

  4. Diagnose the error

    The AI compares the plan and custom field data against your access rules to find the gap.

    get_memberget_member_plans

Try it

Copy these to start.

Use these prompts to kick off a troubleshooting session.

Starting points

Swap out the email addresses and plan names with your actual Memberstack data.

Memberstack Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_8gzkoVQDraC8NFYfhKX1xANtXFvlmiWVglzm0Kfu/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Memberstack capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "memberstack-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_8gzkoVQDraC8NFYfhKX1xANtXFvlmiWVglzm0Kfu/mcp"
    }
  }
}
Copy into chat04

  • Check the subscription status for user test@example.com and tell me why they can't access the Pro tier.

  • Look up the custom field data for user jane@domain.com to see if their 'account_level' is set correctly.

  • Compare the active plans for user dev@test.com against our requirement for a 'Premium' subscription.

  • Find the member with email support@client.com and list all their current plans.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Memberstack once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking questions about your members.

Connect Memberstack to your AI

FAQ

How this task behaves

  • 01

    Can the AI change a user's plan?

    No. The AI can only read plan and member data. You must manually update subscriptions in Memberstack.

  • 02

    Can the AI delete members?

    No. This Connector is read-only. It cannot delete or modify any data in your Memberstack account.

  • 03

    How does the AI find the right user?

    It uses the search tool to match the email or ID you provide in your prompt.

  • 04

    Does it see my custom fields?

    Yes, it pulls all custom field data associated with a member so it can check for specific permission flags.

  • 05

    Can I use this to automate billing?

    No. This is for debugging and verifying status, not for processing payments or changing billing cycles.

  • More questions about Memberstack? The Connector page answers them. See everything the Memberstack Connector can do

Connect Memberstack to Claude, Cursor, ChatGPT & more