• LOGS
  • DATA
  • ACTION
  • HUMAN

How to troubleshoot marketplace orders with your AI

Connect Mirakl to your agent to stop digging through dashboards. Your AI handles the data retrieval so you can focus on the fix.

Ask AI about this page

Short answer

How can I use my AI to fix Mirakl order issues?

Your agent pulls specific transaction data and communication logs from Mirakl. You get a clear picture of what went wrong with a shipment or a customer request without manual searching.

Where the data lands.

Clearer order visibility.

The AI organizes the information it finds into actionable categories.

LOGS

Communication history

The agent pulls all messages related to a specific order. You see exactly what was said to the customer or the seller.

DATA

Order status details

It pulls the current state of a transaction. You'll see the exact fulfillment status and timestamps.

ACTION

Resolution paths

The AI identifies where the breakdown happened. It suggests the next logical step to fix the order.

HUMAN

Manual intervention

If the issue requires a policy override or a refund, the AI flags it for you to handle personally.

The workflow

What your AI does when an order issue arises.

The agent moves from broad searches to specific details to find the root cause.

  1. Find the order

    The agent searches your Mirakl instance for the specific transaction or customer ID you provide.

    list_orders

  2. Get specifics

    Once the order is identified, the agent pulls the full technical details of that specific transaction.

    get_order

  3. Check messages

    The agent looks through the conversation history to see if the customer already reported the issue.

    list_messages

  4. Summarize findings

    The agent combines the order status and the message history into a single report for you.

    list_messagesget_order

Try it

Copy these to start.

Use these prompts to trigger the Mirakl tools.

Starting points

Swap out the order IDs or customer names with your actual Mirakl data.

Mirakl Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_oANUtNWexeqUEaxrKJ92dSkiUYr1yubv1qzqT9Tn/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Mirakl capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "mirakl-enterprise-marketplace-platform-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_oANUtNWexeqUEaxrKJ92dSkiUYr1yubv1qzqT9Tn/mcp"
    }
  }
}
Copy into chat04

  • Find the most recent orders for customer ID 98765.

  • Get the full details for order #ABC-123.

  • Show me all messages sent regarding order #ABC-123.

  • List all orders that are currently in a 'shipped' status.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Mirakl once, then ask.

One connection gives your agent access to your Mirakl data. Your credentials stay encrypted and secure.

Connect Mirakl to your AI

FAQ

How this task behaves.

  • 01

    Can the AI cancel an order for me?

    No. The tools only allow the agent to read order and message data. You must perform cancellations manually in Mirakl.

  • 02

    Can the AI send messages to customers?

    No. The agent can read existing message threads, but it cannot write or send new messages.

  • 03

    Does the AI see all my Mirakl data?

    The AI only sees the data it retrieves through the specific tools you authorize it to use.

  • 04

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 05

    Will the AI change my order statuses?

    No. The available tools are read-only. The AI can find information, but it cannot modify any records in Mirakl.

  • More questions about Mirakl? The Connector page answers them. See everything the Mirakl Connector can do

Connect Mirakl to Claude, Cursor, ChatGPT & more