• SENTIMENT
  • TOPICS
  • RAW DATA
  • HUMAN

How to classify customer feedback with your AI

Connect MonkeyLearn once to give your AI the ability to read and label your text data using your existing classifiers.

Ask AI about this page

Short answer

How can I use my AI to label customer feedback?

Your AI calls your custom MonkeyLearn classifiers to assign sentiment and topic labels to any text you provide. This turns raw comments into structured data. Here is how the process works.

Data outcomes

Where your data lands.

The AI sorts every piece of text into specific buckets based on your custom logic.

SENTIMENT

Mood detection

The AI identifies if a comment is positive, negative, or neutral. You get a clear view of customer satisfaction levels.

TOPICS

Subject grouping

Text gets tagged with specific categories like pricing or usability. This helps you see exactly what people are talking about.

RAW DATA

Unlabeled text

Any text that doesn't match your specific classifier rules stays as raw, unlabelled input. You can review these manually to refine your models.

HUMAN

Manual review

Low confidence scores or edge cases are flagged for you. You decide if the AI's classification was right or if the model needs tuning.

The workflow

What your AI does when text arrives.

The AI handles the heavy lifting of reading and tagging, so you don't have to manually scan every line.

  1. Find your models

    The AI looks up your available MonkeyLearn classifiers to see what it's capable of labeling.

    list_classifiers

  2. Analyze the text

    The AI sends your raw feedback through the selected classifier to extract labels.

    classify_text

  3. Verify the labels

    The AI checks the output against your requirements to ensure the sentiment and topics are captured.

    classify_text

  4. Organize the results

    The AI presents the final labeled data in a format you can immediately use for reporting.

    classify_text

Try it

Copy these to start.

Use these prompts to kick off the classification process.

Starting points

Swap out the bracketed text for your actual data sources like a Google Sheet or a CSV file.

MonkeyLearn Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ajv6syROl8nKEZz1ZGobS0MBFBO5sLwE0cSqFWQ2/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — MonkeyLearn capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "monkeylearn-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ajv6syROl8nKEZz1ZGobS0MBFBO5sLwE0cSqFWQ2/mcp"
    }
  }
}
Copy into chat04

  • Classify the feedback in my 'Customer_Comments' Google Sheet using my sentiment classifier.

  • Look at the latest 50 rows in my support ticket export and label the topics.

  • Run my 'Product_Feedback' CSV through the topic classifier and tell me the most common issue.

  • Use my sentiment classifier to check the latest messages in my Slack feedback channel.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect MonkeyLearn once, then ask.

Just link your account once. Your credentials stay encrypted, and you can start classifying text immediately through your AI client.

Connect MonkeyLearn to your AI

FAQ

How this task behaves.

  • 01

    Can the AI create new classifiers?

    No. The AI can only use the classifiers you have already built and saved in MonkeyLearn.

  • 02

    Will the AI change my existing MonkeyLearn models?

    No. The AI only reads your classifiers to perform labeling; it cannot edit or delete your models.

  • 03

    Does the AI automatically update my MonkeyLearn dashboard?

    The AI performs the classification, but it does not push data back into your MonkeyLearn dashboard unless you specifically ask it to write to a destination tool.

  • 04

    Can I use multiple classifiers at once?

    Yes. You can ask your AI to run the same text through different classifiers for sentiment, topics, or any other custom labels you've made.

  • 05

    What happens if the AI isn't sure about a label?

    The AI will report the classification it finds, but you should always review results where the confidence score is low.

  • More questions about MonkeyLearn? See everything the MonkeyLearn Connector can do

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